Desktop Support Analyst

Desktop Support Analyst

Take the first step towards designing your career with Stantec as a Desktop Support Analyst in Information Technology Services. Collaborate with experienced support staff throughout Canada. Opportunity to work with peers on strategic IT initiatives. Work in a challenging support environment with a broad spectrum of IT issues requiring creative and innovative problem-solving skills.

Your Key Responsibilities:

• Configuration/reconfiguration of hardware, including workstations and printers including new office set up or acquisition work
• Analyze and resolve end-user hardware, software and connectivity issues which could be more complex in nature
• Create and update accurate and consistent records of all calls
• Monitor progress on problem resolution and advise users on status of issue
• Performing system backups/recoveries
• Acquire and maintain current knowledge of relevant product offerings and support policies in order to provide technically accurate solutions to our internal clients
• Provide excellent client service
• Proven competence in a Microsoft Windows environment including Windows 11, MS Office 365, Microsoft System Center Configuration Manager.
• Current knowledge of PC hardware and the ability to set up, configure, and rebuild workstations.
• Have proven troubleshooting skills to resolve more complex issues.
• Experience in an ITIL and SOX compliant organization a plus.
• Excellent customer relationship, communications, and interpersonal skills.
• Must be able to move, carry and manipulate equipment up to 50 pounds.
• Valid driver's license and satisfactory driving record is required.

Education and Experience:

• Minimum of 3-4 years of related experience.
• Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience.

Position will primarily work in an office setting. Some travel is required, primarily to other local office locations.

Pay Range: Locations Outside of Lower Mainland - BC & Various locations in Ontario-$63,300.00 - $88,600.00 Annually

Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.

Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off. Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Primary Location: Canada | ON | Waterloo

Organization: 1372 IT Services-CA Canada-Waterloo ON

Employee Status: Regular

Travel: Yes

Schedule: Full time

Job Posting: 08/01/2026 07:01:17

Req ID: 1003110