Implementation Specialist - Remote Eligible

Implementation Specialist

SpryPoint is revolutionizing how utilities serve their communities. As a high-growth software company, we're shaking up the status quo in the utility industry with the first and only cloud-native platform built specifically for modern utilities. Founded by industry veterans in 2012, we've grown from a profitable startup to a rapidly scaling company of 285+ employees serving 100+ utility clients across North America and the Caribbean. Our mission is simple: utility leaders should expect more from their technology providers.

We deliver comprehensive solutions including SpryCIS, SpryEngage, SpryMobile, and SpryWallet that modernize the entire meter-to-cash process. What sets us apart? Our "updates, not upgrades" approach, user-centric design, and unwavering focus on customer success—achieving 100% customer reference ability. Backed by strategic investment from Norwest Venture Partners since 2023, we're accelerating our growth while staying true to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. Join us in transforming an essential industry that powers communities across the Americas.

At SpryPoint, we're transforming the utility sector with smart, cloud-based solutions. Since 2011, we've helped utilities across North America modernize their operations with innovative software in billing, customer relationship management, and data analytics. We're looking for Implementation Specialists to join our team and help us exceed customer expectations. In this role, you'll work directly with utilities to implement cutting-edge enterprise applications, ensuring smooth transitions and optimal results. This is a remote position based in US and Canada, with travel required to client sites across North America (up to 25-50% of the time).

What You'll Do:

• Leading gap analysis sessions to understand our customers needs
• Mapping to-be business processes
• Configuring, testing and tuning the software
• Mapping and assisting with data conversions from legacy systems
• Training end users throughout the project on software functionality and best practices
• Providing hands-on support during user acceptance testing, Go Live and post-implementation stabilization
• Collaborate with development & dev-ops teams to influence, design, and validate solutions
• Assist the Project Manager in the creation and review of project documentation, including specifications for customizations
• Support the Sales team and partners with presales activities such as product demonstrations and high-level gap analysis
• Advise customers on the best use of the SpryPoint applications by way of business process analysis, communicating industry best practices and understanding the current and desired future states

What We're Looking For:

• 2+ years of experience working with enterprise applications software, preferably in the utility sector
• Familiarity with financial and revenue processes, customer care systems, service billing, and work & asset management in municipal or government settings
• Business Analysis and Business Process Mapping experience
• Experience with reporting and business intelligence applications and platforms
• Technical skills such as relational database knowledge or SQL skills is a huge plus!
• Proven ability to train users on enterprise software applications

What You'll Bring:

• Demonstrated ability to prioritize and execute tasks in high-pressure environments
• Strong interpersonal skills and the ability to interact with senior management, clients, and partners
• Clear and concise communication skills (written and verbal)
• A proactive and enthusiastic approach to learning new skills and adapting to change
• Confidence to work independently and collaboratively within internal and external teams

Join us in transforming the utility sector with smart, innovative solutions that matter. Your expertise will directly impact how utilities serve millions of customers across North America. Ready to power the future? Let's talk. Expect more from your career at SpryPoint. Work your way - remote-first environment with flexible working hours across North America. Competitive Total Rewards - comprehensive compensation package that grows with you. Complete Setup - MacBook + $500 to create your ideal home workspace. Total Wellness - health, dental, vision, and life insurance from day one. Recharge Time - generous PTO, Summer Friday half-days, and unlimited sick days. Future Security - RRSP (Canada) and 401k (US) matching programs. Continuous Growth - $2,500 annual development fund, tuition assistance, and Book Bounty program. Team Connection - annual company events and team offsites that bring us together. Equal Opportunity & Inclusion - SpryPoint is an equal-opportunity employer committed to creating an inclusive environment where everyone can thrive. We welcome applications from all qualified candidates regardless of race, religion, color, national origin, ancestry, sex, sexual orientation, gender identity, age, physical or mental disability, medical condition, genetic characteristics, veteran or marital status, pregnancy, or any other classification protected by applicable laws. Need accommodations during our interview process? Let us know and we'll work with you to provide the necessary support.