Technical Account Manager

Technical Account Manager (TAM)

The Technical Account Manager (TAM) at Sprinklr is a trusted advisor responsible for delivering technical consulting and platform architecture guidance to our strategic customers across both Core (Marketing, Social, Ads, Insights) and Service (Care, Contact Center) product domains. TAMs help customers maximize the value of their Sprinklr investment by advising on integrations, AI workflows, solution architecture, and operational scale. They act as long-term technical partners to IT and business leaders, bridging the gap between Sprinklr capabilities and customer objectives.

What You'll Do

• Conduct technical workshops with Business & IT leadership.
• Review customer architectures and recommend integration strategies.
• Provide deep-dive guidance on APIs, connectors, and platform extensibility.
• Lead architecture reviews to ensure scale, performance, and alignment with customer goals.
• Monitor and report on integration health and adoption metrics.
• Deliver platform audits and identify optimization opportunities.
• Share best practices to improve performance, resiliency, and usage.
• Lead governance initiatives around tagging, AI tuning, and workflow orchestration.
• Advise on best practices for Sprinklr AI+ and workflow design.
• Partner with customer data and analytics teams to refine AI models.
• Guide solutioning for real-time classification, routing, and insight extraction.
• Support global rollouts and complex proof-of-concepts.
• Document success criteria and ensure alignment to business outcomes.
• Coordinate across Sprinklr Services and Product teams for deployment excellence.
• Act as a trusted technical advisor in strategic CTO/CIO conversations.
• Influence Sprinklr roadmap through structured customer feedback.
• Help prioritize and unblock technical challenges during customer lifecycle.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, or related field.
• 5+ years in technical consulting, TAM, or solution architect roles in SaaS, CX, or CCaaS domains.
• Experience with REST/JSON APIs, system integrations, and webhooks.
• Familiarity with enterprise systems like Salesforce, Dynamics, Adobe, Oracle, SAP, and ServiceNow.
• Knowledge of software languages such as JavaScript, Python, Java, or Ruby.
• Exposure to both relational and non-relational databases (e.g., MongoDB).
• Proven ability to lead technical engagements across stakeholders and levels.
• Strong analytical, problem-solving, and communication skills.
• Ability to translate business goals into scalable, technical implementation paths.
• Data fluency: ability to interpret telemetry, product usage, and marketing KPIs and convert into strategic actions.

What Sets You Apart

• Experience as a technical advisor to enterprise IT teams.
• Prior hands-on experience with Sprinklr or similar CX/CCaaS platforms.
• Ability to align platform architecture to customer OKRs and KPIs.
• Familiarity with AI workflow optimization and tuning.
• Executive presence; confidence in navigating strategic customer conversations.
• Experience leading technical delivery in high-scale environments.
• Cross-functional leadership and influence without authority.
• Comfort working in a global, fast-paced SaaS organization.

Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.