Lead Implementation Consultant

Implementation Consultant

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

We are looking for a results-driven Implementation Consultant with hands-on expertise in SaaS configuration to join our team. This role is key to driving successful onboarding, configuration, and adoption of the Sprinklr platform for our clients across multiple industries.

Job Description

• Lead end-to-end implementation of Sprinklr's solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.
• Architect scalable Sprinklr solutions that align with client objectives, industry standards, and the best practices.
• Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.
• Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.
• Collaborate with Sprinklr support and internal teams (like analytics, CX, or IT) to resolve any platform issues ensuring seamless implementation and post-go-live support.
• Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that pre-empt issues and maximize client ROI.
• Conduct advanced health checks and audits for key customers; design remediation and enhancement plan to improve platform performance and adoption.
• Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.
• Translate business requirements into platform configurations and use-case-driven setups.
• Deliver expert-level consultation on Sprinklr capabilities, integrations, and industry best practices.
• Establish trusted advisor relationships with customer champions and executive stakeholders.

What makes you qualified?

• Strong analytical and problem-solving skills.
• Desire and ability to rapidly learn a wide variety of new technical skills.
• Self-motivated, takes initiative, assumes ownership.
• Enthusiastic, professional, with a focus on customer success.
• Passion for solving client challenges and commitment to client delight.
• Strong customer handling skills and willingness to serve customer across various time zones.
• 5+ years of experience in implementation of SaaS products.
• Proven track record in leading complex implementation projects.
• Deep understanding of social media platforms (Facebook, Twitter/X, Instagram, LinkedIn, etc.).
• Strong understanding of social media ecosystems, brand reputation management, customer engagement.
• Strong leadership, mentoring, and client-facing communication skills.
• Direct experience in working with a social media management software is a plus.
• Ability to manage multiple complex projects in a fast-paced, dynamic environment.
• Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes.
• English language business proficiency mandatory.