Key Customer Account Contracts Manager

Key Customer Account Contracts Manager

The Key Customer Account Contracts Manager is responsible for managing strategic customer relationships and overseeing contract execution across key accounts. This role ensures alignment between commercial objectives and supply chain capabilities, driving service excellence, risk mitigation, and sustainable growth. This is a global role.

Key Responsibilities:

Customer Account Management

• Serve as the primary supply-side liaison for strategic accounts.
• Works with the multi-sites in Supply to ensure that orders are being processed in a timely manner to meet customers' expectations.
• Support quarterly reviews and performance tracking with Global Strategic Account (GSA) teams.
• Ensure proactive communication and issue resolution across customer touchpoints.

Contract Oversight Supply

• Manage end-to-end contract lifecycle, from onboarding to renewal.
• Ensure compliance with service level agreements, delivery timelines, and quality standards.
• Collaborate with legal and sourcing teams to address contractual risks and opportunities.

Process Optimization

• Map and redesign supply processes to support strategic account needs.
• Implement harmonized workflows for order management, inventory visibility, and packaging standards.
• Drive continuous improvement initiatives to enhance customer satisfaction and operational efficiency.

Strategic Collaboration

• Partner with sales, sourcing, and operations teams to align supply capabilities with customer expectations.
• Support the development of sector-specific solutions.
• Contribute to strategic planning and growth initiatives, including inventory optimization, replenishment initiatives, and value stream creation amongst the multisite in Supply.

Education

Bachelor's degree in business, Supply Chain, Engineering, or related field.

Experience

5+ years in customer account management, contract management, SLAs or strategic sourcing.

Experience in oil & gas, industrial manufacturing, or EPC environments preferred.

Proven track record of managing complex customer relationships and contracts.

Inventory and Supply Chain Management

Customer Service

Operational Excellence and Continuous Improvement

Skills

Strong negotiation and stakeholder engagement skills.

Proficiency in ERP/CRM systems and contract management tools.

Analytical mindset with ability to identify risks and drive solutions.

Excellent communication and project management capabilities.

High proficiency in data management

The Steam Thermal Solutions business is one of three businesses within Spirax Group. Spirax Sarco and Gestra, are our two brands that form Steam Thermal Solutions and are global leaders in the supply of engineered solutions for the design, provision and maintenance of efficient industrial and commercial steam systems. Steam Thermal Solutions has global coverage across 67 operating units (called OpCos), organised into four divisions: EMEA, APAC, Americas, Gestra.

Spirax Group is a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.

Our Purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!

Our Purpose, supported by our inclusive culture and Values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.

Benefits

You will receive a competitive salary (and a discretionary bonus), flexible working and excellent benefits including 27 days holiday allowance (before bank holidays), 3 days' paid volunteering leave, comprehensive private healthcare, enhanced pension plan, life assurance, optional participation in a Share Ownership Plan, free onsite parking, flexible benefits, and access to a personal discounts' portal. We also offer a range of additional support and benefits through our Everyone is Included Group Inclusion Plan, detailed below.

Everyone is Included at Spirax Group

We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone's contribution is valued - across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.

We want everyone to be able to make their difference here, so we will always consider requests for flexible working.

We know that everyone needs some extra help from time to time too, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include gender-neutral parental leave, 15 days of extra paid caregiver leave, paid time off and support for anyone experiencing pregnancy loss or domestic abuse, menopause-friendly workplace principles and more.