Project Implementation Manager Cad/rms

Project Implementation Manager Cad/Rms

The Project Implementation Manager maintains overall responsibility for a new customer onboarding project. The Project Implementation Manager works with the Sales Team, and other stakeholders (Sales, Engineering, Contract Manager), to finalize the customer agreement. The Project Implementation Manager then leads the contract 'Scoping' process as well as the development of the contractual agreements.

Once the contract is signed, the Project Implementation Manager is responsible for the execution and delivery of the project and for ensuring the project is delivered on time and on budget.

Project Management & Execution

• Develop comprehensive work plans, schedules, resource plans, and project estimates
• Create and oversee conversion, acceptance testing, training, and cut-over plans
• Provide clear direction and guidance to the project team
• Regularly report project status to both customers and internal stakeholders

• Ensure projects meet agreed-upon timelines, budgets, quality standards, and customer requirements
• Conduct risk analysis and monitor progress against key milestones and budgets
• Review project deliverables to ensure adherence to quality standards
• Manage the integration of customer and third-party tasks, tracking schedules, tasks, and deliverables
• Track and resolve issues with internal Versaterm stakeholders
• Oversee the cut-over to go-live and provide support during the post-implementation phase
• Conduct post-implementation audits to assess project success

Customer & Contract Management

• Manage customer expectations throughout the project lifecycle
• Lead contract scoping efforts and collaborate with relevant teams on contract development
• Assist in resolving conflicts during contract negotiation and customer onboarding

Collaboration with Sales

• Identify cross-sell opportunities and facilitate sales discussions with the account manager

Collaboration with Product Team

• Provide clarification on the scope of contracted custom enhancements
• Track the progress of development efforts
• Assign project team members to support testing initiatives

Collaboration with Customer Success

• Facilitate a smooth transition of the account to the designated Customer Success Account Manager

What You'll Bring

• Minimum of 5 years of leadership experience in the public safety sector or project management, preferably with public safety software
• Strong background in project deployment, technical support, and customer service
• Professional experience with CAD, RMS, or mobile applications; familiarity with Versaterm products is a strong asset
• Excellent communication, organizational, and documentation skills
• Proficient in understanding and documenting customer software requirements and workflows
• Bachelor's degree preferred
• Experience with project management tools and methodologies
• Willing to travel across North America up to 25% of the time

Equal Opportunity

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.