Team Lead, Client Services
Spectrum Health Care
Team Lead, Client Services
Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!
We are hiring Full Time Team Lead, Client Services to work at our Mississauga office on evening shifts including weekends to support the day-to-day operations, ensuring the delivery of high-quality care and service. The Team Leader coaches and directs staff, ensures coverage, manages escalation calls, and resolves issues. Additionally, the Team Leader is expected to fulfill Client Service Coordinator responsibilities as needed.
By joining Spectrum Health Care you will be part of one of Canada's Best Managed companies and a committed member of a team of highly skilled healthcare professionals.
Job Description
- Lead and support Client Service Coordinators in daily operations, including use of Electronic Health Record systems and reporting processes
- Manage staffing assignments to ensure quality care delivery and effective overtime management
- Oversee customer service, including complaint resolution and review of overnight call center reports
- Schedule and match nursing and home support employees to clients, focusing on patient-centered care and service continuity
- Liaise with funders regarding client care and collect/enter relevant information into databases
- Monitor staff compliance with attendance, break times, and lunch schedules
- Report issues/incidents through appropriate channels and ensure all safety protocols are followed
Qualifications
- Post-secondary Office Administration certificate or customer service program, with 2+ years in a leadership or supervisory role, preferably in healthcare
- Experience in meeting daily deliverables and KPIs
- Proficient in Microsoft Office applications (Word, Excel) and ability to adapt to new software systems
- Strong client service and problem-solving skills
Spectrum Health Care is committed to fostering, cultivating and building a culture of diversity, equity and inclusion within our organization. We strive to attract, engage and develop a workforce that reflects the diverse communities that we serve and we know a diverse workforce is key to the growth and success of our organization.