Client Services Coordinator, Team Lead (PT)

Client Services Coordinator, Team Lead (PT)

Your happiness and well-being are top priorities at Spectrum! We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more!

We are hiring a Part-Time Client Services Coordinator, Team Lead to support the operations of our Mississauga office during evenings and weekends, ensuring the delivery of high-quality care and service. The Team Leader coaches and directs staff, ensures coverage, manages escalation calls, and resolves issues. Additionally, the Team Leader is expected to fulfill Client Service Coordinator responsibilities as needed.

By joining Spectrum Health Care you will be part of one of Canada's Best Managed companies and a committed member of a team of highly skilled healthcare professionals.

Job Description

Lead and support Client Service Coordinators in daily operations, including use of Electronic Health Record systems and reporting processes

Manage staffing assignments to ensure quality care delivery and effective overtime management

Oversee customer service, including complaint resolution and review of overnight call center reports

Schedule and match nursing and home support employees to clients, focusing on patient-centered care and service continuity

Liaise with funders regarding client care and collect/enter relevant information into databases

Monitor staff compliance with attendance, break times, and lunch schedules

Report issues/incidents through appropriate channels and ensure all safety protocols are followed

Qualifications

Post-secondary Office Administration certificate or customer service program, with 2+ years in a leadership or supervisory role, preferably in healthcare

Experience in meeting daily deliverables and KPIs

Proficient in Microsoft Office applications (Word, Excel) and ability to adapt to new software systems

Strong client service and problem-solving skills