IT Support Specialist

Job Opportunity At Hbk

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it's how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

It Support Specialist

Is it your passion to provide high-quality IT support to colleagues around the world? We are looking for an experienced, dedicated, motivated and service-oriented IT Support Specialist (m/w/d) to strengthen our global IT team.

As part of the global support & factory IT team, you will work together with committed colleagues in Europe, the USA and Asia. You will be responsible for our newly acquired company Piezocryst GmbH in Graz, Austria. The position is initially for one year.

At HBK, self-initiative, interdisciplinary collaboration and customer knowledge are paramount. We want our employees to find innovative solutions that meet the needs of our customers and solve their problems.

Our new Level 2 Support Specialist will be responsible for the following tasks:

• Processing tickets in a service desk system, international hotline phone inquiries, and direct end-user support – both on-site and remotely.
• Working together with your colleagues to maintain and implement new IT solutions.

Your daily work includes:

• Ticket Logging/Update (Incidents/Requests, etc.)
• Remote Incident Resolution
• Hardware Installations
• On-site Troubleshooting/Problem Resolution
• Inventory Management
• Software Deployment
• Reception/Processing of Problems in English
• Additionally, you will have the opportunity to participate in a variety of IT projects as needed.

Your Profile

Proven knowledge in the installation, configuration, and troubleshooting in the following areas is required:

• Desktops, Laptops, Printers, and Computer Peripherals
• Microsoft Windows 7 to Windows 11
• Microsoft Office 2010 and higher
• Teams
• ADSL/DSL Routers/Firewalls, Lan Switches
• TCP/IP, DNS, DHCP
• Microsoft Active Directory User Management (Password, Unlocks, etc.)
• Antivirus Software

Additionally, experience in the following areas would be beneficial:

• OneDrive
• Microsoft Azure
• Cylance
• Heimdall
• Bitlocker Encryption
• Telephony/VoIP Systems
• Altiris Asset Management
• VPN Clients
• SAP Clients
• Additionally, at least 2 years of documented experience in an IT support or helpdesk role.

Personal Skills

• Proficient analytical and problem-solving skills
• Ability to perform well under pressure
• Self-motivated, organized, and able to work independently
• Fluent in German and good English proficiency is essential

We Offer

• Flexible working hours
• Company restaurant
• Sports and fitness offers and other benefits
• And much more.

According to the Austrian Equal Treatment Act, we are obliged to provide the annual salary (full-time) intended for this position as a negotiation basis: 41,253 EUR.

The classification is according to the collective agreement for employees in the industry (Vehicle Industry Association). We offer a market-competitive salary depending on qualification and professional experience.

Please submit your application documents in English.