Swedish Customer Support Advisor | Delivery Services - Remote Eligible

Customer Support Specialist

Are you fluent in Swedish and passionate about creating smooth customer experiences?

Join our client's international team in Greece and support one of the world's top delivery platforms - helping millions of users get their favorite meals, groceries, and essentials delivered with just a few taps!

You'll be part of a fast-paced, customer-focused environment where your empathy, communication, and problem-solving skills will make a real difference. From assisting restaurant partners to ensuring timely deliveries for customers, you'll be at the heart of every successful order - all while working remotely in Greece.

Daily responsibilities:

• Handle inbound communication (calls, chats, and tickets) from restaurant partners and customers
• Resolve issues related to orders, payments, deliveries, and platform use
• Deliver empathetic and professional support across all service channels
• Follow quality and response guidelines to ensure consistent service
• Escalate complex cases when necessary and ensure proper follow-up
• Support ad-hoc operational tasks as requested by the project