Customer Success Manager (f/m/x) - Remote Eligible

Customer Success Manager (F/M/X)

The mission is to fuel customer retention, growth, and satisfaction by deeply understanding our software products and building strategic relationships. You'll deliver impactful results that align with both our customers' goals and SPARETECH's vision while enhancing internal processes, driving cross-functional collaboration, and representing SPARETECH at key industry events.

Take Ownership: Own the post-sales journey of our customers from handover to onboarding, usage, renewals, and upsells within the defined scope

Build Relationships: Connect with our customers and strategically develop your customer base through pro-active outreach, on-site visits, dedicated events such as webinars and roundtables, or publication of whitepapers

Present SPARETECH: Represent us at customer events and our own regional meetups

Lead by Example: Fully dedicate yourself to self-leadership, driving your personal and professional development while strengthening each member of your team

Improve Together: Work with the Customer Success Management team and VP Customer Success to continue to develop our processes, tools and product

Become a part of our team if you

Bring Experience: Have substantial experience and a clear understanding of process design, CS models, and customer segmentation in mid-stage companies (post-Series A/B) and you know how to reduce time-to-value, expand business, and maintain 90%+ retention rates and low churn in B2B SaaS Enterprise segment

Are Operationally Focused: Can prioritize tasks, work independently, and own multiple responsibilities across different hierarchy levels

Build Rapport Easily: Connect with key decision-makers and are willing to travel 2-4 times per month to further create relationships and build a vital customer community in DACH region

Tech focused: You build up deep product knowledge to thrive on technical challenges, proactively resolve client issues, optimize product adoption, and ensure seamless integration to drive customer satisfaction and retention

Understand Manufacturing: Have firsthand experience with manufacturing processes and know the manufacturing industry from the inside

Speak Fluently: Are proficient in both German and English

You can expect

A remote-yes company, where you can decide every day whether you work from home, at our Stuttgart or Munich office, or at any Design Office in Germany

A permanent employment contract, 30 days of vacation, and the opportunity to participate in the company's success through our VSOP program

Modern hardware and the frame for a height-adjustable desk

An annual training budget of 1000,0 EURO for your professional development

In Germany: A subsidized job bike to escape city traffic and a Wellpass gym membership to stay active

A dynamic start-up atmosphere and an international team in which new ideas, creative approaches, and cooperation at eye level are valued

To enjoy Corporate Benefits, including discounts on fashion, travel, and much more from various companies.

SPARETECH's vision is to empower the zero-waste industrial sharing economy by enabling factory operators like BOSCH, PORSCHE, and AIRBUS to no longer store spare parts in their inventories, but rather receive parts when needed. To achieve this vision, we at SPARETECH are building a data-driven platform that connects factory operators and suppliers across industries worldwide. Our platform aggregates product data from different partners and thousands of sources, allowing clients to search for the right part and enrich their data with it. Sparetech has successfully closed a €10 million Series A round led by Insight Partners to accelerate our growth. We take pride in its inclusive and collaborative culture, as well as its energetic and committed team, as reflected in the 4.9 stars Kununu ratings.

At SPARETECH, we believe in equal opportunities for every human. No matter where you are from, what you think, what you believe in, what gender you are, or who you love.