Solutions And Implementation Manager

Solutions And Implementation Manager

As a Solutions And Implementation Manager at Spare, you'll play a hybrid role that combines presales, implementation, and partner success. You'll act as a trusted advisor to public transport authorities, understanding prospects' and customers' challenges, requirements, and pain points on a technical level and effectively demonstrate how Spare's products address these needs; you'll then take ownership of new projects once the deal is signed, tailoring and launching solutions that bring these visions to life; and finally, you'll stay close to clients after launch, ensuring their operations run smoothly, identifying opportunities for optimization, and building lasting partnerships. This role works cross functionally across several teams within Spare including sales, product, engineering and customer. It's ideal for someone who enjoys project management and tech as much as communicating with stakeholders, and who is eager to shape the future of mobility while growing into a thought leader in the industry.

Key Responsibilities

Implementation Management And Customer Success

• Own and manage complex customer onboarding and implementation projects, ensuring that they're successfully set up for ongoing success with our products and services post-implementation.
• Understand the customers' objectives and requirements and translate them into optimal product configurations and user workflows
• Help our customers be as self-sufficient as possible, through documentation, processes, and in-depth training
• Build strong, lasting relationships with customers and other key stakeholders from public transportation agencies, private mobility companies, vehicle operators and more.
• Ensure customer retention and overall satisfaction.

Sales Support

• Identify and translate customer requirements and pain points into actionable solutions within the product.
• Design and execute customized product demonstrations, addressing specific customer workflows and value propositions.
• Partner with AEs and AMs on technical demonstrations, RFP presentations, and site visits.
• Assist in developing and reviewing responses to RFP technical questions.

Product & Customer Knowledge

• Be an expert on Spare's products and services, including technical capabilities, limitations, differentiators, and key value drivers.
• Build deep knowledge of customer use cases, user workflows, and industry-specific needs.
• Collaborate with Data Science to produce data-driven insights to showcase product impact to prospects.

Strategic Leadership

• Lead technical sales efforts for complex or high-value deals, coordinating with multiple internal stakeholders to address intricate requirements, create custom solutions, and secure successful outcomes for European accounts.
• Advocate for features and improvements that directly impact sales effectiveness by providing strategic feedback to Product on feature prioritization and roadmap based on evolving market trends, competitive landscape, and customer feedback.

Key Skills & Competencies

• Technical proficiency with Spare's products and a deep understanding of customer-centric design.
• Experience in Project Management, or operations implementations.
• Good communication skills to convey technical details to non-technical audiences.
• Strong collaboration skills to work effectively with cross-functional teams.
• Ability to analyze complex customer needs and provide scalable, effective solutions.
• Demonstrated leadership and organizational skills to manage multiple projects simultaneously.
• Proactiveness and ability to work autonomously.

Job Details

• Salary range: 50,000 - 65,000 € / year depending on experience
• Location: Paris - Hybrid.
• Contract type: Full-time, through third party (Deel)

About Spare

Spare's mission is empowering everyone to unlock the potential of mobility. Spare is the future of shared transportation. We're revolutionizing how the busy mom from Dallas, the retired teacher from Oslo or the aspiring entrepreneur from Tokyo experiences transportation, by partnering with transportation providers around the world to enable worry-free, efficient, flexible, and automated on-demand solutions. From the daily commute to non-emergency hospital visits, last-minute lunches, and leisurely trips to the museum, our technology makes people's lives easier and transit more equitable both for those with specialized mobility needs and those without. With Spare's Platform, which includes a feature-rich admin web-panel, as well as rider and driver apps, transportation providers can break free from para and microtransit silos and provide holistic demand-responsive services that give each rider exactly what they need. We also help cities easily optimize their transit network so that the entire transportation ecosystem works better together. At Spare, nothing is impossible. We think safe, affordable, scalable and eventually autonomous transportation is the right way forward. Join us for the ride!

Guiding Principles

At Spare, we don't have a strict set of values, but rather a set of Guiding Principles that represent the most successful people at Spare.

Take Ownership Growth Mindset Execute with Urgency Drive Results No Assholes Customer-Obsession

Culture at Spare

You can read more about our culture (and how we work) here