Entry Level Customer Service - Work From Home - Remote Eligible

Job Title

We're proud to be the only supplemental benefits provider in the world with a 100% union label. For more than 60 years, we've partnered with over 40,000 unions and associations across North America and beyond, delivering dependable supplemental and permanent benefits to hardworking families.

Our mission is simple — to protect, educate, and serve members with benefits they can rely on for life. Every program we offer is built around one goal: helping working families achieve long-term financial security and peace of mind.

What You'll Do

As part of our team, you'll work directly with union members who have requested information about their benefits. You'll help them understand their options, guide them through their coverage, and ensure every family receives the support they deserve.

Your day-to-day responsibilities will include:

• Managing inbound and outbound calls with members.
• Scheduling and conducting virtual or phone-based appointments.
• Presenting benefit programs in a clear, professional, and engaging manner.
• Completing digital paperwork, forms, and documentation with precision.
• Maintaining accuracy and compliance through quality control standards.
• Participating in ongoing leadership and professional development programs.

What We're Looking For

• Strong verbal communication and interpersonal skills.
• Excellent relationship-building and customer service abilities.
• Positive, energetic, and professional demeanor.
• Ability to collaborate effectively with individuals and teams at all levels.
• Team-oriented, organized, and self-motivated mindset.
• Comfortable using computers, video platforms, and digital tools.
• Prior experience in customer service or sales is an asset, but not required.
• Legally eligible to work in the United States or Canada.

What You'll Gain

• Comprehensive Benefits Package – Full health, dental, and life coverage.
• 100% Remote Work – Enjoy the freedom to work from home.
• Flexible Scheduling – Create a routine that fits your lifestyle.
• Weekly Pay and Monthly Bonuses – Stable income with performance incentives.
• Recognition & Travel Incentives – Earn all-expenses-paid trips to top destinations such as the Bahamas, Cancun, and Las Vegas.