Customer Service Rep - Work From Home - Remote Eligible

Job Title

Our organization operates under a fully unionized benefits structure and partners with tens of thousands of unions and member-based associations across North America and internationally. For more than six decades, we have focused on providing supplemental and long-term benefit programs designed to support working families throughout different stages of life.

What The Role Involves

Communicating with members through inbound and outbound calls

Scheduling and conducting virtual appointments with individuals who request benefit information

Presenting benefit programs in a clear and professional manner

Completing digital documentation accurately and efficiently

Supporting quality standards and ongoing professional development

What We're Looking For

Strong verbal communication and interpersonal skills

Positive attitude and professional demeanor

Ability to work effectively with individuals and teams

Customer service or client-facing experience is an asset

Comfortable working with basic computer systems and digital tools

Authorized to work in the United States or Canada

What's Offered

Comprehensive benefits package

Fully remote work environment

Flexible scheduling options

Weekly compensation with performance-based bonus opportunities

Eligibility for company-sponsored annual travel incentives