Starlink Enterprise Account Manager, Latin America

Starlink Enterprise Account Manager, Latin America

Starlink, our revolutionary satellite constellation, is delivering low-latency broadband internet around the world. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's growing base of enterprise customers from contract signature through activation, ensuring all contract terms are fulfilled and accounts are set up for long-term success. Our ideal candidate is a proactive, process-oriented individual who thrives in fast-paced environments and is excited to grow their ownership over time while helping connect enterprise customers across Latin America with Starlink.

Responsibilities:

• Own the customer lifecycle for a portfolio of enterprise channel partners across Latin America from onboarding and activation through long-term retention, collections, and growth
• Drive commercial success by monitoring revenue, past dues, and pipeline; proactively identify risks/opportunities and recommend actions to close gaps
• Manage complex operational workflows including large hardware orders, invoicing accuracy, payment collections, customs clearance, and regulatory/tax compliance unique to Latin America markets
• Build trusted executive relationships with customer stakeholders (C-level, regulators, technical leads), positioning Starlink as a strategic partner and surfacing growth opportunities
• Lead improvements in account workflows by identifying inefficiencies, proposing process and tool changes, and partnering with internal teams to implement them
• Act as a regional subject matter expert, coaching peers on market dynamics, compliance nuances, and best practices for managing Latin America accounts

Basic Qualifications:

• Bachelor's degree or high school diploma/equivalency certificate and 5+ years of professional business development, operations, engineering, or account management experience
• 3+ years of experience in account management, customer success, or business operations
• 1+ year working with enterprise customers in Latin America
• Fluent in English and Portuguese

Preferred Skills and Experience:

• Strong written and verbal communication skills in Spanish
• Experience navigating regional challenges (e.g., tax compliance, invoicing regulations, customs, currency exchange or regulatory risk)
• Strong communicator with ability to brief internal stakeholders and manage external relationships at multiple levels
• Proven success managing complex customer needs across service, hardware, and logistics
• Comfort with contract terms, commercial decision-making, and issue escalation
• Familiarity with channel models, telecom, hardware/software deployments, or satellite communications
• Detail-oriented, organized, and capable of owning ambiguous problems from start to finish

Additional Requirements:

• Availability to work extended hours and/or weekends to support time-sensitive partner needs across multiple time zones
• Willingness to travel to customer sites and team meetings across the region and U.S.
• This is not a remote role and requires you to be located around a SpaceX office (Redmond, WA; Hawthorne, CA; or Bastrop, TX)

Compensation and Benefits:

Pay range: Starlink Enterprise Account Manager: $110,000.00 - $150,000.00/per year. Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, and experience. Base salary is just one part of your total rewards package at SpaceX. You may also be eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan. You will also receive access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You may also accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year. Employees in Washington State accrue paid sick time in compliance with state and federal law. Company shuttles are offered to employees for roundtrip travel from select Seattle locations to the SpaceX Redmond office Monday to Friday.