Senior Client Services Analyst (japanese Speaking)

Post-Trade Transaction Management Professional

As part of platform/system support, the individual is required to assist with everyday client queries pertaining to access management, system workflow, technical errors, customization requirements, etc.

The successful candidate will need to be able to apply strong technical skills and good business knowledge, together with investigative techniques and problem-solving skills to identify and resolve issues in a timely and high-quality manner.

Direct interaction with OSTTRA Clients globally to resolve technical and non-technical related queries, working in close partnership with our global teams.

Monitor client queries, investigate and troubleshoot errors, and work with internal groups to provide resolution.

Respond to client requests by providing detailed analysis and feedback.

Work closely with internal teams for system enhancements/escalations.

Participate in internal/external training needs. Educate clients on upcoming product enhancements/changes.

Onboarding new participants in a timely manner and effective implementation of the product. Assist clients in testing the trade flows and help troubleshoot issues faced by the client.

Configure the product as per the client's requirement with regard to trade confirmation.

Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well.

Develop and maintain productive client relationships.

Coordinate across internal teams across the global operations footprint to achieve a positive outcome for client experience.

Respond to client requests by providing detailed evaluation and feedback.

Participate in the testing of system enhancements.

Identify and track system issues, partnering with technology teams to ensure delivery.

Able to read, write and speak both English and Japanese language fluently (at a native or business level proficiency) to provide direct support to Japanese-speaking Clients, in addition to our Global clientele.

Business Competencies

• Fresh graduate, recent graduate and experienced candidates are welcome.
• Keen interest in or basic understanding of financial markets and the OTC post-trade framework and knowledge in financial products (FX, Equity, FI, Credit or Futures)
• Fluent in both Japanese and English language to provide direct support to Japanese-speaking Clients.

Commercial Awareness

• Ability to work in a fast-paced environment with client orientation
• Willing to consider any candidate who can demonstrate a passion for technology, strong problem-solving skills, and excellent communication abilities.

Personal Competencies

• Able to work independently with minimal supervision
• Open-minded, flexible, and willing to adapt to changing situations
• Be flexible regarding hours including weekends and public holidays
• Excellent interpersonal, written and verbal communication skills
• Able to demonstrate a resourceful and collaborative approach to problem-solving, as well as the ability to handle difficult conversations with clients.
• Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients

Department Overview

OSTTRA provides an end-to-end solution for post-trade transaction management of credit, interest rate, equity, and foreign exchange derivatives. OSTTRA also connects dealers and buy-side institutions to central clearing counterparties, trade repositories, and electronic swap markets.

OSTTRA Operations & Client Support provides operational and technical day-to-day customer support for all services supported within the OSTTRA suite of products. They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities.

They work closely with Product Management, Client Account Management, Business Development and IT to ensure timely and accurate responses to customer inquiries. The group is also responsible for incident reporting and escalation.

Company Overview

OSTTRA, 50/50 owned by CME Group and S&P Global, is a leading provider of progressive post-trade solutions for the global OTC markets across interest rate, FX, equity and credit asset classes. It incorporates CME Group's optimization businesses –Traiana, TriOptima, and Reset – and S&P Global's MarkitSERV, headquartered in London.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima, and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision