Client Service Datafeed, Specialist

About the Role

The Client Service Datafeed Team helps clients access and use datasets after purchase through different machine-delivery platforms. We offer support for integration, access, troubleshooting, outage management, migrations, reviewing usage and work on client retention efforts. Our team develops custom scripts and collaborates with sales to encourage product adoption. Dedicated to delivering prompt, technical, and future-oriented service, we are guided by our core values of excellence, growth, collaboration, and integrity.

Responsibilities and Impact: The Client Service Datafeed Specialist role partners closely with clients as well as internal stakeholders from Commercial, Product Management, and Technology, based across the globe. Provides the best possible frontline service experience in support of clients and prospects. The Specialist acts as an escalation point for queries that cannot be solved by the Analyst within a certain timeframe which helps to identify and escalate problems affecting several clients. Aims to continuously provide efficiency on case handling and timely delivery of feedback as this would add value to how we support our clients.

Assist the Client Service Datafeed Manager in guiding the team to prioritize their workflow, focus and optimize their efforts and ensure expectations are met / exceeded and that the team is operating in an efficient and effective manner.

Showcase best practice for SPGCI Datasets post-sales support model, partner with colleagues from Commercial, Product, and Technology teams.

Collaborates with other levels of management and other regional teams to create and maintain efficient work processes.

Work with the team to reduce the volume and time of outstanding service requests.

Assist the team in providing a memorable and positive customer experience. This may include taking calls and responding to queries during peak periods.

Proactive monitoring of SPGCI Datasets usage through different delivery channels usage using internal tools.

Develop basic API integration scripts and/or guides for common programming languages and tools.

Support the design of APIs, web portals, and self-service tools.

Proactively manage customer issues and act as the first level escalation for your team.

What We're Looking For:

Required Skills:

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or equivalent
• Relevant experience in application support.
• Excellent customer support skill, written and oral, ability to manage complex conformance circumstances.
• Technology related analytical skills and troubleshooting expertise (Root Cause Analysis, Troubleshooting and Diagnostics)
• Knowledge and/or experience with RESTful APIs (HTTP methods, OData).

Preferred Skills:

• Understanding of Commodity markets.
• Strong proficiency in Python, with the ability to write clean codes and troubleshoot client codes.
• Knowledge of Database (SQL), Cloud Delivery Channels (Data Lake–, Databricks, Snowflake, AWS).
• Familiar with AI Large Language Models (LLMs), with hands-on exposure to developing basic AI agents and working with structured datasets suitable for AI applications.

Work Schedule: Ability to work in rotational shifts (APAC, EMEA, and US Hours)

About S&P Global Commodity Insights

At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.

We're a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights' coverage includes oil and gas, power, chemicals, metals, agriculture, and shipping.

S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world's foremost provider of credit ratings, benchmarks, analytics, and workflow solutions in the global capital, commodity, and automotive markets. With every one of our offerings, we help many of the world's leading organizations navigate the economic landscape so they can plan for tomorrow, today.

What's In It For You?

Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments, and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values: Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits: We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

Global Hiring and Opportunity at S&P Global

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision