Client Service Analyst

Client Service Analyst

As a member of our Client Services team, you will provide application and technical support for our global client base. The right candidate will be client focused, have great communication and organization skills and be able to work independently to resolve client issues. Attention to detail, strong follow-through and a curious, problem-solving disposition are essential for success. This is a demanding, fast paced environment which requires both holiday and weekend support on a rotational basis. OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global and CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators and insurance companies. Our products and services have become deeply embedded in the systems and workflows of many of our customers. We have a track record of innovation leveraging leading technologies, industry expertise and strong relationships with market participants.

In this role you will:

• Develop and maintain productive client regulatory relationships.
• Assist with incident management for any OSTTRA-wide incident impacting our clients.
• Case manage using Salesforce as our ticketing tool.
• Act as the primary liaison for aiding our clients through post-incident recovery.
• Be available to attend onsite client meetings and client requested review sessions.
• Work with various internal groups (Product/Project management, Development, Quality Assurance, IT, managed services, compliance sales) in different regions to resolve client queries.
• Provide support including, solution design, hands-on onboarding a product configuration to project teams, that are bringing on new or existing customers to our applications.

Compensation/Benefits Information (This section is only applicable to US Candidates): OSTTRA states that the anticipated base salary range for this position is $60,000-$75,000. Final base salary for this role will be based on the individual's geographic location, as well as experience level, skill set, training, licenses, and certifications. In addition to base compensation, this role is eligible for an annual discretionary incentive plan.

What We're Looking For: Basic Required Qualifications:

• Client Focused. Customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients.
• Knowledge of basic SQL and transport protocol knowledge, including MQ, FTP, Sftp, FIX and TOF formatted in XML, CSV, FIX, TRML and SWIFT.
• Resourceful, committed, and able to problem-solve with limited direction.
• Strong awareness of client confidentiality and data protection risks.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work effectively in a very fast paced environment.
• As a member of a close knit, dynamic team, team skills are essential in this role. Assisting others, being able to be relied upon and taking leadership where required.

Additional Preferred Qualifications:

• Bachelor's degree preferred.
• Previous experience working with software systems and technology is preferable.
• Advanced Excel skills is a plus.
• Knowledge of financial markets and securities/derivatives a plus.

Right to Work Requirements: This role is limited to persons with indefinite right to work in the United States.

About OSTTRA: Candidates should note that OSTTRA is an independent firm, jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global provides recruitment services to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts.

OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.

With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_ English_formattedESQA508c.pdf