Residential Account Manager

Residential Account Manager

The Residential Account Manager for Elizabethtown Gas's Union Division is responsible for growing residential customer conversions through proactive sales outreach, contractor engagement, and community involvement. This field-based role focuses on converting homes to natural gas and supporting customers through the conversion journey. This position will require travel to other Elizabethtown Gas offices and may require work outside of normal business hours as needed for customer appointments.

Essential Duties and Responsibilities:

• Execute targeted sales strategies to convert on-main prospects to natural gas service.
• Leverage cold calling, door-to-door outreach, and neighborhood canvassing to generate leads.
• Provide clear guidance to customers on the conversion process and expected timelines.
• Develop partnerships with contractors and trade professionals to build a strong referral network.
• Track all customer and sales activity using Salesforce and maintain accurate documentation.
• Promote energy efficiency program benefits during the onboarding process.
• Attend sales trainings, team meetings, and community engagement events.
• Work in the field, including site visits in varying environmental conditions.

Qualifications:

• Bachelor's degree with a minimum of 2 years of relevant experience; Master's degree with 0 years of relevant experience; Equivalent work experience may be considered in lieu of degree.
• Proficiency in Salesforce or similar CRM systems and Microsoft Office.
• Exceptional interpersonal, organizational, and communication skills.
• Demonstrated ability to meet or exceed sales goals.
• Valid driver's license and reliable transportation.
• Strong initiative, problem-solving capabilities, and ability to work independently.

SJI offers a competitive and comprehensive benefits package to eligible employees. The SJI "Total Rewards" Benefits Package include:

• Flexible vacation, Paid Time Off, and Sick Leave package
• Comprehensive Health, Dental, and Vision Insurance
• Short-term and Long-term Disability Insurance
• 401(k), with generous company match
• Employee Resource Groups to encourage employee engagement, nurture professional development, and foster an inclusive environment.

Equal Opportunity/Affirmative Action Employer