Program Mgr, Digital Experience & Solutions - Customer Experience Suite

Program Manager

Program Manager is responsible for leading, planning, organizing, and motivating agile project teams to achieve a high level of performance and quality in delivering agile projects that provide exceptional business value to users.

Key Responsibilities:

• Define project scope and schedule while focusing on regular and timely delivery of value; organize and lead project status and working meetings; prepare and distribute progress reports; manage risks and issues; correct deviations from plans; and perform delivery planning for assigned projects.
• Assist in team development while holding teams accountable for their commitments, removing roadblocks to their work; leveraging organizational resources to improve capacity for project work; and mentoring and developing team members.
• Partner with Manager, Digital Experience Support to drive the adoption of new digital processes and technologies. Ensure training programs and support systems are in place to assist employees in adapting to digital changes.
• Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for Agile execution and delivery.
• Promote empowerment of the team, ensure that each team member is fully engaged in the project and making a meaningful contribution, and encourage a sustainable pace with high levels of quality for the team.
• Support the Product Owner in managing customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.

Job Requirements:

• Bachelor's degree in computer science, engineering or business.
• Solid understanding of system development life cycle.
• Knowledge of both Agile and traditional project management principles and practices and the ability to blend them together in the right proportions to fit a project and business environment.
• Proven track of successful implementation of software or web development projects using Agile methodologies including 5+ years of experience as a Program Manager managing large, complex projects in a high-tech development environment with multi-function team
• Experience overseeing multi-functional project teams with at least 10-15 team members.
• Sufficient level of technical background to provide highly-credible leadership to development teams and to be able to accurately and objectively evaluate complex project risks and issues.
• Ability to provide leadership to business analysts and collaborate with customers and develop strategies and solutions of high business value.
• Strong interpersonal, communication, facilitation and presentation skills.

Disclaimer:

This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.