Customer Service Representative

Customer Service Representative

Looking to trade up to a better opportunity? Southern Air of Baton Rouge is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

Uncapped Pay Potential

Medical, Prescription, Dental, Vision Insurance

Disability and Term Life Insurance

Matching 401(k)

Ongoing training & development and growth opportunities

Paid Holidays

Paid Time Off (PTO)

What you will do:

Manage incoming calls from customers

Schedule and manage customer estimates

Identify and assess customers' needs to achieve full satisfaction of work provided

Manage customer and technician schedules

Renew and manage maintenance agreements

Build relationships with customers and provide top-level service and support

Maintain accurate and detailed records of customer needs, requests, and tasks performed

Appropriately handle and de-escalate customer complaints and concerns

Who you are:

1-5 years of call center or customer support experience preferred

Valid driver's license with clean motor vehicle record

Experience with MS Office products preferred

Experience with Service Titan preferred

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don't wait! Apply today!

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $14-16 per hour

Benefits:

Matching 401(k)

Health Insurance

Dental and Vision Insurance

Life and Disability Insurance

Paid Time Off

Ongoing Training and Development

Ability to commute/relocate:

Baton Rouge, LA: Reliably commute or planning to relocate before starting work (Required)

Experience:

Call Center or Customer Support (1+ year required)

Work Location: In person