Customer Support Representative - Remote Eligible

Customer Service Representative

We are seeking a customer service representative to support our healthcare solutions product line. This is a phone-based role focused on assisting users with product access, navigation, and answering common questions—including inquiries related to gift cards provided to users.

Key responsibilities include:

• Handle inbound calls and provide exceptional customer support.
• Assist users in accessing and navigating the new product platform.
• Answer 5–6 common questions related to product use and gift card redemption.
• Deliver accurate information and resolve issues promptly.
• Participate in a comprehensive training program and shadowing opportunities.

Skills and qualifications:

• Education: High School Diploma or equivalent.
• Experience: Prior call center experience preferred.
• Skills: Strong communication skills. Ability to work independently in a secure home office environment. Bilingual (English/Spanish) preferred (no pay differential). Comfortable with fluctuating call volumes (light initially, ramping up through February).

Job type and location:

This is a contract position based out of Sioux Falls, SD.

Pay and benefits:

The pay range for this position is $17.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type:

This is a fully remote position.

Application deadline:

This position is anticipated to close on Dec 17, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.