Veterinary Client Service Representative, UVES

Client Service Representative

Upstate Veterinary Emergency & Specialty Care in Greenville, SC is hiring full-time Client Service Representatives to join our outstanding team! Compensation: $20 - $22/hr, based on experience. Additional overnight or weekend shift differentials offered! Available schedules: Monday, Tuesday 7:30am - 5:30pm & Friday, Saturday 12:00pm - 10:00pm, Wednesday, Thursday 7:30am - 5:30pm & Saturday, Sunday 8:00am - 6:00pm, Monday - Thursday 11:00pm - 9:00am. Benefits include generous paid time off, paid holidays, medical, dental, and vision health insurance plans, discounted employee pet insurance, discounted employee pet care services, discounted pet food discounts through Hill's and Royal Canin, 401k planning with employer matching structure, and more!

At Upstate Vet Emergency & Specialty Care, our goal since opening in 1997 has been to practice the gold standard of medicine, perform advanced techniques, and be the leaders in veterinary medicine. As a full-service 24-7 animal hospital located in Greenville, SC, Upstate Vet provides a broad range of advanced medical and surgical care in a state-of-the-art AAHA Accredited facility for pets. Our team has been selected not only for their expertise, but also for their genuine love of their patients. Our emergency and specialty teams have a dedicated staff of veterinarians and support personnel including licensed veterinary technicians, veterinary assistants, client service representatives, and hospital managers. We strive to create an experience that exceeds expectations, and our goal is continuous improvement so that patients can recover quickly and stay healthy. Our team always keeps the best interests of our patients and their families at the forefront of all our decisions, and we strive to promote a culture of respect, compassion, and professional excellence in all we do.

About You

You are a warm, professional, detail-oriented individual who truly enjoys helping people. You thrive in a fast-paced environment, communicate clearly, and remain calm and compassionate—especially during emergency situations. You are eager to work on a collaborative team and contribute to a positive, respectful hospital culture.

Position Responsibilities Include But Are Not Limited To:

• Manage front desk operations, including greeting clients, check-in/check-out, and scheduling
• Oversee lobby flow to ensure a smooth and positive client experience
• Answer and manage a multi-line phone system; accurately triage and transfer calls
• Expedite emergency calls by quickly relaying information to triage staff
• Guide clients through euthanasia paperwork with compassion and professionalism
• Discuss payment options and assist with client financial conversations
• Perform administrative tasks such as printing schedules, managing charts, filing, record distribution, and mail processing
• Provide general hospital information and assist clients with directions to network locations
• Maintain knowledge of network hospital protocols and communication pathways
• Support doctors, technicians, and fellow CSRs with daily workflow and hospital operations

Requirements:

• High School Diploma or equivalent required, minimum 1 year of customer service experience required (medical or veterinary preferred)
• Strong computer skills with ability to learn new software, ability to multitask in a fast-paced environment
• Attention to detail, with strong communication skills with both clients and team members
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.