Tier 1 Technical Support

Tier 1 Support Technician

Location: Ridgeland, SC

Status: On-site, Full-Time

Schedule: 7:30 a.m. – 3:30 p.m. with 30-minute lunch

Our client is seeking a Tier 1 Support Technician for a 6-month contract to provide on-site technical support at a local organization. This role is a temporary backfill for an employee currently on leave, with potential for extension or conversion to a permanent position.

Responsibilities

Device Support

• Troubleshoot and resolve common issues with laptops, desktops, tablets, and related peripherals.
• Perform basic hardware/software diagnostics and issue triage.
• Process device swaps or loaners for damaged or non-functional equipment.
• Assist with imaging, enrolling, and configuring devices using established tools and standards (e.g., MDM, device management platforms).

Technology & Application Support

• Support technology used in workspaces, including interactive displays, projectors, docking stations, printers, and similar equipment.
• Ensure devices and systems are ready for key operational periods by verifying software, connectivity, and functionality.
• Provide Tier 1 support for application access issues (logins, connectivity, basic troubleshooting), escalating as needed.

Ticketing, Inventory, and Communication

• Monitor and respond to support tickets within defined service expectations.
• Document work performed and resolutions in the ticketing system.
• Assist with maintaining accurate inventory of devices and peripherals.
• Communicate recurring issues or trends to the technology leadership team.

Escalation & Role Limits

• Escalate advanced or sensitive issues (network infrastructure, servers, security systems) to appropriate technical staff.
• The consultant will not:
• Make changes to core network infrastructure or server configurations.
• Approve or deploy new software platforms without direction.
• Perform non-technical duties outside the scope of this role.

Requirements

Experience: 1–2 years in technical support or related role.

Skills:

• Technical support and troubleshooting (hardware/software).
• Customer service and communication.
• Imaging and device configuration.
• Ticket resolution and documentation.

Additional Details

Vendor: To be selected per procurement procedures.

Reporting: Functionally supervised by the Technology Director.

Compliance: Compliance check required; adherence to organizational technology, data privacy, and security policies.

Job Type & Location

This is a Contract position based out of Ridgeland, SC.

Pay and Benefits

The pay range for this position is $19.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Ridgeland, SC.

Application Deadline

This position is anticipated to close on Dec 25, 2025.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.