Security Account Manager (#95)

Security Account Manager

Join one of the fastest-growing and largest privately held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments for its team across the country. We're committed to hiring, developing, and retaining a diverse and exceptionally qualified workforce. We reinvest in our employees by offering a benefits package that exceeds industry standards, career growth opportunities, extensive internal training, employee incentive programs, team recognition, and more. Employees are provided with the tools and knowledge they need to be successful and hands-on management support. Recent national awards received by Sunstates include Outstanding Contract Security Company in 2022 & 2023 and INC's America's Fastest Growing Private Companies list. Sunstates Security's mission and vision statement are at the heart of everything we do, focusing all efforts on honor, integrity, and trust. If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Sunstates Security is currently hiring for an Account Manager in the Spartanburg, SC area. The Account Manager is responsible for the daily functioning of the contracted client's sites including operations, customer service, personnel management, security & safety in accordance with Sunstates and client objectives, and shall be available to support the services and any related issues arising from the service agreement. This position offers a salary starting at $80,000 (DOE) - PLUS full medical, dental, vision, and life insurance coverage, a 401 K plan with company match, PTO, tuition assistance, and more! This position is primarily Monday-Friday, first shift, but you will need to be available outside of business hours.

Essential Duties And Responsibilities

Management/Leadership:

• Responsible for the direction, coordination, and management of all site security personnel.
• Identify and recruit new talent, with support from the Operations Manager.
• Train, develop, motivate, and empower Security Officers to oversee all day-to-day operations of the site and promote the highest standards of efficiency, profitability, customer service, and ethics.
• Train subordinates on procedural guidelines, company policies, and operational & site-specific forms.
• Active participation in the employee on-boarding process including new hire interviewing and selection of candidates that meet Sunstates required level of qualifications and skills, ensure hires receive appropriate training and licensure within the designated time-frame.
• Manage employee performance for the sites including appraising performance; coaching and staff development; corrective actions with branch management guidance.
• Promote positive employee relations through meeting and developing a rapport with all internal & external customers, addressing complaints and resolving issues with regional management guidance.
• Act as the primary contact for the designated client sites and communication with the local office when appropriate.

Operations:

• Coordinate with the Region to establish the site's goals & objectives and communicate these with the clients as required.
• Manage administrative and operational functions to ensure scheduling is accurate, vacation or time off requests are within company guidelines, and personnel topics are addressed with management guidance.
• Manage account inspections to assure compliance and meet/exceed our commitment.
• Ensure that you are able to respond to questions for security personnel, respond to site events, and ensure qualified support is in place.

Cost Control & Budgetary:

• Ensure account remains consistently on budgetary and service-related targets and generate and implement action plans to remedy deficiencies and meet or exceed goals (overtime, turnover, compliance management).

Business Development & Customer Relations:

• Foster a superior level of customer relations/service in order to ensure client retention and satisfaction.
• Promote Sunstates reputation of professionalism and ethics; and to create and expose new and existing opportunities and markets.

Qualifications And Requirements

3-5+ years of related management experience

Associate's Degree

Pass background check and drug screening

Valid driver's license

Must have prior security, law enforcement, or military experience

Working knowledge of Microsoft Office products including Word, Outlook, Excel, Teams, and PowerPoint

Great customer service and communication skills

Ability to be available outside of standard business hours as needed

Certification Requirements (All)

SLED License

Additional Information / Benefits

The Sunstates customizable benefits package includes the following minimum components:

• Affordable Care Act compliant Medical Benefits Program
• Dental Insurance Program
• Free Life Insurance
• Disability Insurance
• Paid Time Off & Bereavement Leave
• Paid Holidays
• Direct Deposit or Pay Cards
• Employee Incentives
• Referral Bonuses
• Employee of the Month Award
• Education Reimbursement
• Service Awards
• Employee Involvement Initiatives
• Management Mentoring and Support
• Career Advancement
• 401K program

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions (as personally verified by Site Managers) are invited to join our security team. We are proud to be an Equal Opportunity Employer and supporter of our military veterans!