Onsite Support Technician

Onsite It Support Technician

Location: Pendleton, SC

Schedule: Monday–Friday, 8:00 AM–5:00 PM (or 8:00 AM–4:30 PM based on lunch break)

Position Summary: We are seeking an Onsite IT Support Technician to provide hands-on technical support at a large, reputable company's facility. This role is ideal for a skilled IT professional who thrives in a fast-paced environment and enjoys being the go-to resource for technical issues. You will be the primary technician onsite, responsible for supporting end users, managing hardware and network equipment, and ensuring smooth IT operations.

Key Responsibilities:

• Deliver in-person technical support to employees, including company leadership, with professionalism and efficiency.
• Create and manage tickets in ServiceNow, ensuring timely resolution in accordance with SLAs.
• Deploy and refresh PCs, printers, and network devices (switches, access points, wireless controllers).
• Maintain computer rooms and network closets to company standards.
• Manage accurate inventory of all IT assets in ServiceNow, from receipt through disposal, following lifecycle processes.
• Deploy and support audio/video equipment in conference rooms and assist with business video events.
• Execute tasks for ongoing IT project deployments.
• Provide on-call and after-hours support for critical issues, serving as "hands and eyes" for the network team when needed.

Requirements:

• 2+ years of IT experience (5+ years preferred) with hands-on skills in PC support, networking, and audio/visual systems.
• Strong troubleshooting abilities and problem-solving skills.
• Professional demeanor and adherence to site-specific dress code.
• Excellent written and verbal communication skills; ability to collaborate effectively.
• Self-motivated, detail-oriented, and able to work independently.
• Active driver's license and reliable transportation.

Preferred Qualifications:

• Bachelor's degree in Computer Science or related field, or equivalent work experience.
• Experience with Windows 11, imaging, deployment, and hardware support.
• Familiarity with ServiceNow or similar ticketing systems.

Skills You'll Use: Desktop Support | Hardware Troubleshooting | Customer Service | Imaging & Deployment | Network Basics | Audio/Visual Setup

Why Apply?

• Work for a large, well-established company with a strong reputation in its industry.
• Gain enterprise-level IT experience and exposure to advanced technologies.
• Take ownership as the primary onsite technician, making a direct impact on operations.
• Enjoy a stable schedule and a professional work environment.
• Opportunity for career growth and skill development in a dynamic setting.

Job Type & Location: This is a Contract position based out of Pendleton, SC.

Pay and Benefits: The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a fully onsite position in Pendleton, SC.

Application Deadline: This position is anticipated to close on Dec 23, 2025.