Customer Success Specialist

Customer Service / Account Manager

Join a dynamic and growing organization in Columbia, SC as a customer service / account manager on a contract-to-hire basis. This role offers the opportunity to engage with key clients, resolve inquiries efficiently, and drive customer success. You will be instrumental in providing a top-tier customer experience while balancing account management responsibilities. Our team values adaptability, proactive problem-solving, and commitment to excellence.

Key Responsibilities:

• Serve as the primary point of contact for assigned client accounts, managing customer relationships and ensuring satisfaction.
• Handle inbound and outbound customer inquiries, resolve issues, and troubleshoot problems in a timely and professional manner.
• Track account activity, update records, and manage documentation to support service delivery and performance reporting.
• Collaborate with internal teams (e.g., sales, operations, support) to address client needs, implement service solutions, and drive account growth.
• Monitor account health, proactively identify risks or opportunities, and present recommendations to ensure client retention.
• Support process improvements and contribute to operational efficiency using common customer service technologies.
• Educate clients about products, services, and best practices to maximize account value and satisfaction.

Requirements:

• Previous experience in customer service, account management, or related administrative support role.
• Strong communication and interpersonal skills, with a client-focused mindset.
• Ability to prioritize tasks in a fast-paced environment and adapt to changing client needs.
• Detail-oriented with demonstrated organizational and problem-solving abilities.
• Proficiency with standard office software; familiarity with CRM platforms is preferred.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.