Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Walterboro, South Carolina. As the first point of contact for our customers and vendors, you will play a vital role in ensuring smooth operations and exceptional service. This is a contract to permanent position, offering the opportunity to grow within the organization while contributing to our commitment to excellence.

Responsibilities:

• Welcome and assist visitors promptly while managing vendor appointments with attention to detail.
• Confirm sales orders and ensure accurate entry into accounting systems.
• Maintain customer accounts in sourcing databases, keeping records up to date.
• Research and select cost-effective freight carriers to optimize shipping processes.
• Organize and file sales orders efficiently in customer files.
• Coordinate order details with the warehouse team, ensuring timely pick-ups and shipments.
• Prepare shipping labels, manifests, and documentation for outbound deliveries.
• Support the sales team by providing assistance with various customer-related tasks.
• Process inbound and outbound invoices while maintaining accurate financial records.
• Manage online orders, update the company website, and sustain relationships with vendors and distributors.

Requirements:

• Proven experience in customer service, preferably in a call center or similar setting.
• Strong communication skills for handling inbound and outbound calls effectively.
• Familiarity with NetSuite CRM or similar systems.
• Ability to generate leads and actively support sales initiatives.
• Attention to detail and organizational skills for managing shipping and invoicing tasks.
• Capability to multitask and prioritize in a fast-paced environment.
• Experience with maintaining vendor and distributor relationships.