Customer Service Representative

Customer Service Representative

We are looking for a dedicated and detail-oriented customer service representative to join our team in Fort Mill, South Carolina. In this role, you will play a pivotal part in ensuring customer satisfaction and supporting sales operations through effective communication and organizational skills. This is a long-term contract position ideal for someone who thrives in a fast-paced, collaborative environment and is committed to providing exceptional service.

Responsibilities:

• Prepare and manage customer quotes with a high level of accuracy and attention to detail.
• Communicate proactively with customers to address inquiries, ensure satisfaction, and facilitate the progression of sales opportunities.
• Perform precise data entry into internal systems to maintain up-to-date and accurate records.
• Collaborate with internal teams to deliver seamless and efficient customer experiences.
• Handle administrative tasks that contribute to the smooth operation of the department.
• Respond to inbound and outbound customer calls in a thorough and courteous manner.
• Support the coordination of processes to improve workflow and customer service delivery.
• Identify areas for improvement and contribute ideas to enhance customer service operations.
• Maintain a friendly and attentive demeanor while interacting with clients and team members.
• Adapt to new systems and tools quickly to ensure ongoing efficiency.

Requirements:

• Previous experience in customer service, ideally within a call center or similar environment.
• Exceptional communication skills, both verbal and written, with a detail-oriented and approachable style.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in handling inbound and outbound calls while maintaining a high level of customer satisfaction.
• Comfort with learning and navigating new systems and processes.
• Attention to detail and accuracy in managing quotes and performing data entry.
• A collaborative mindset and willingness to contribute to a positive team atmosphere.
• Commitment to providing outstanding customer service in every interaction.