Bilingual - spanish Customer Service Representative

CWB Representative

Location: On-site | 5 Days a Week | Some Saturdays Required

Schedule: 40 Hours Weekly | Shift Between 7:30 AM – 8:00 PM CST

Experience Level: Entry Level

Pay Range: $22.50 – $23.50/hr

Job Summary: The CWB Representative supports the Combined Workplace Benefits contact center by servicing customers through inbound/outbound calls and emails. This role requires a high level of professionalism, empathy, and problem-solving ability in a fast-paced environment. Fluency in both Spanish and English is mandatory, as you will be assisting a diverse customer base and ensuring clear, compassionate communication across languages.

Key Responsibilities

• Provide superior customer service via phone and email in a high-volume contact center.
• Handle customer inquiries with empathy, accuracy, and professionalism.
• Build rapport quickly and respond to customer needs in a respectful and timely manner.
• Navigate multiple systems to research and resolve customer issues.
• Maintain performance and quality standards.
• Learn and apply basic insurance principles and product knowledge.
• Collaborate with team members to ensure a seamless customer experience.
• Work scheduled shifts and be available for overtime/weekend hours as needed.
• Assist with special projects and additional tasks as assigned.

Qualifications

• High school diploma or equivalent required; college degree preferred or in progress.
• 1–3 years of experience in insurance or customer service.
• Prior experience in a high-volume contact center is a plus.
• Strong verbal and written communication skills.
• Proficient in computer navigation and multitasking.
• Demonstrated accountability and a customer-first mindset.
• Bilingual fluency in Spanish and English is required.

Pay and Benefits The pay range for this position is $22.50 - $23.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Columbia, SC.

Application Deadline This position is anticipated to close on Oct 17, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.