Commercial Account Manager - SMB

Commercial Smb Account Manager

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K.

The Commercial SMB Account Manager plays a key role in driving growth across our SMB customer base (1–100 employees), for one of our largest regions in North EMEA. The role manages a consistent flow of inbound opportunities, working with both partners, distributors and end customers to deliver fast, accurate support across quoting, deal registrations, licensing, demonstrations and other sales related activity.

This is a high-energy, high-impact position that works closely with channel partners to engage end users, understand their environments and challenges, and identify meaningful cross-sell and up-sell opportunities. By combining strong partner collaboration with direct customer insight, the role helps drive incremental revenue while delivering a trusted and consistent customer experience.

What Will You Do

1. Manage a funnel of inbound leads and prioritise responses based on service level agreements and exceed monthly quota for closing sales opportunities.
2. Ensure quotes and other tasks are processed in a timely, efficient, and accurate manner, ensuring compliance with internal policies.
3. Understand the end-to-end processes across deal flow including roles and responsibilities of cross-functional support teams to quickly resolve issues.
4. Update CRM with conversations, competitive information, decision-making criteria and other pertinent information.
5. Communicate effectively and efficiently with the customer partner to progress on assigned tasks.
6. Achieve agreed quarterly sales goals and performance indicators for daily standards for number of tasks handled and closed i.e. calls, emails, and other sales activities.
7. Effectively communicate with Sophos prospects and customers through email, phone, demonstrations, onsite meetings and events.
8. Add value to the Channel business through best-in-class support and growth mindset.
9. Potential for travel across the Nordics region to attend in-person meetings and events.

What Will You Bring

• Previous Sales experience in the Cyber Security or Tech Industry, ideally within SMB.
• Experience calling customers for renewals, cross-sell, and up-sell.
• Experience using CRM systems. Salesforce is preferred.
• Interpersonal skills: Engages easily and uses effective questioning and active listening to gather relevant information.
• Customer driven: Making customers, partners, and their needs a primary focus and delivers an exceptional  customer experience.
• Empathy: Critical to effectively de-escalate issues, understand desired outcomes, and advocate with other  teams in the company.
• Resourcefulness: Go-getters who go above and beyond to solve problems, quickly learn to use systems, and  align with policies and guidelines.
• The position is Hybrid - 3 days a week in the Sophos Manchester office, with potential for further travel overseas.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

· Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach.

· Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit

· Employee-led diversity and inclusion networks that build community and provide education and advocacy

· Annual charity and fundraising initiatives and volunteer days for employees to support local communities

· Global employee sustainability initiatives to reduce our environmental footprint

· Global fitness and trivia competitions to keep our bodies and minds sharp

· Global wellbeing days for employees to relax and recharge

· Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights.