Customer Services Lead

Paper Division Customer Service Rep - Planner - Level II

Minimum 1 year experience in Customer Service / Production Planning duties

Ability to manage Customer Service for mill serving large external customer base and production planning for multi machine mill

Customer Service

• Manages / determine pricing within approved guidelines for House Accounts
• Conducts credit, invoicing and accounts receivables for specific customer base
• Enters customer orders and requirements into Optivision
• Manages Customer feedback processes ensuring corrective actions are in place to address specific requirements
• Supports Account Rep. efforts in current and new account management through information gathering, project work and process set-up
• Proactively develops detailed knowledge of served markets, including current trends, issues and order management processes
• Works directly with participating customer base to coordinate daily requirements and extended leadtime items

Production Planning

• Manages daily order execution for "A" items within designated region for Paper Division and selected customer base
• Develop and implement master production plans for assigned mills
• Create and implement daily master production schedules for assigned mills and reconcile based on adjustments needed to meet customer / inventory requirements
• Responsible for trimming and releasing of orders to production schedule and shop floor
• Capable of scheduling / trimming multiple machine paper mills and conducting business with those mills Customer base
• Proactively anticipates plant operating schedule needs / changes by understanding customer order cycles and plant resources (machine capabilities, shift schedules and staffing)
• Manages resolution of scheduling conflicts between Customers, Paper mills and Logistics
• Manages machine cycles to achieve increased throughput and efficiency
• Provides 24 hour coverage for Customers (emergencies) and Paper mills (trimming & machine scheduling)
• Manages Production Planning for Off-Line Converting
• Coordination of trials

System Management

• Maintain production capability data in Optivision
• Utilizes Optivision and Data Warehouse report to anticipate problems that either impact or could impact planning and scheduling accuracy
• Responsible for all Customer File creation / maintenance in Optivision
• Responsible for Article Creation / management within Optivision

Working Capital

• Manages schedule execution to meet divisional working capital goals & Customer requirements
• Responsible for evaluating & recommending inventory levels and safety stock
• Manages the reduction / disposition of aged inventory for specified mills to meet divisional and corporate goals
• Responsible for disposition of unplanned inventory over-runs, sidetrim, oddlot and returned sales
• Manages ABC classification for selected customer base
• Ensure inventory availability to meet short leadtime requirements for selected customer base

We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.