Sales Coordinator

Sales Coordinator

The Sales Coordinator (SC) executes the sales strategy of the hotel, as defined by the Director of Sales, to ensure that occupancy, average daily rate, extended stay, and market share goals are achieved. This includes assisting with client requests in a timely manner and efficiently handling all inquiries in the absence of the Director of Sales. The SC will be required to perform general administrative duties, including contracts, meeting room logistics, group rooming lists, and compiling/updating reports as needed. The SC will also handle Social, Military, Education, Religious, and Fraternity (SMERF) group blocks and meetings as guided by the Director of Sales.

Duties and Responsibilities:

• Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.
• Develop and maintain assigned segmentation goals to achieve revenue targets for the hotel.
• Develop and maintain relationships with key clients to produce targeted room night goals.
• Execute directives from the hotel Director of Sales (DOS) and Regional Sales Director (RSD) to effectively operate the Sales Office of the hotel.
• Communicate operational problems that impact the effectiveness of hotel sales performance.
• Work with group prospecting websites as defined by the DOS and/or RSD.
• Assist in creating and implementing hotel-level tactical sales plans that drive measurable occupancy, average rate, and extended stay business volume.
• Coordinate with other hotel-level departments to facilitate services agreed upon by the Sales Office and prospective clients.
• Act as "Manager on duty" as required.
• Attend Evening Social and Breakfast events as a representative of the management team of the hotel and to prospect for additional sales leads.
• Ensure compliance with federal, state, and local laws regarding health, safety, food, and alcohol services.
• Perform other duties as assigned.

Qualifications and Requirements:

• High School diploma or equivalent required.
• One year of previous hotel experience, or retail customer service preferred.
• Previous background from the extended stay industry preferred.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Professional verbal and written communication skills.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
• Problem solving, reasoning, motivating, organizational, and training abilities preferred.
• Experience with Microsoft Office and Opera systems preferred.
• Will be required to obtain a ServSafe certification.
• May be required to obtain a TIPS certification.
• Valid driver's license required.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.
• Carrying, lifting or pulling items weighing up to 50 pounds.
• Frequently handling objects and equipment.
• Standing for extended periods of time.
• Will be required to work mornings, evening, weekends, and holidays.

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.