Credit Support Representative

Credit Support Specialist

Location: Minneapolis, MN

Job type: Full time

Schedule: Standard Daytime hours, Monday-Friday

Salary: $19.90 - $26.50/hr

What You'll Do

The primary role of the Credit Support Specialist is to provide support for the Credit Department, handling customer lien waivers, daily and monthly credit card payments, daily deposits, researching account information, handling processing of credit applications, new customer account and project account set up, accounts assignments and maintenance, and other tasks as assigned by the Credit Manager.

You will…

• Respond to incoming customer calls and e-mails, in personal and department mailboxes, including working under the direction of the credit analysts and credit manager to fulfill customer requests as assigned.
• Research and prepare all requested lien waivers, including follow-up, and file waivers in customer main files with supporting documentation.
• Process daily and monthly credit card payments using stored credit card information in Eclipse and Billtrust system payments. Forward backup documentation for payments to Shared Services for application and send receipts to customers.
• Prepare and process daily cashbox deposit for department as needed. Review and scan Tax Exemption Certificates into Eclipse. Contact Customers for updated certificates when needed.
• Assist the Credit Department with customer refund request, completion of vendor forms and requests, research disputed AR items, scanning documents, updating customer c
• Process, analyze, and recommend further action for new account applications within process parameters.
• Set up new approved customer accounts.
• Set up new approved project accounts.
• Set up new Convenient Ship to jobs, make necessary account changes, complete account assignments, and perform periodic account deactivations.
• Effectively respond to inquiries from internal and external customers on customer accounts including resolution of problems and maintenance of billing information and maintain customer goodwill.

What You Bring

Requirements:

• High School Diploma/GED required.
• Two years of advanced education or a degree in accounting or general business are preferred.
• 2+ years of office experience.
• Accounting experience preferred.
• Must be authorized to work in the United States without VISA sponsorship now or in the future.

What We Offer You

We offer great family-friendly benefits to full-time associates:

• Healthcare plans
• Dental & vision
• Paid time off
• Paid parental leave
• 401(k) retirement savings with company match
• Professional and personal development programs
• Tuition Reimbursement

• Opportunity to become a shareholder
• Employer-paid short- and long-term disability
• Employer-paid life insurance for spouse and dependents
• Robust wellness program
• Gym reimbursement
• Employee Assistance Program (EAP)

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodation. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, click here.