Customer Service Representative

Customer Service Representative

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The impact you'll make in this role:

• Becoming a subject matter expert (SME) on Negative Pressure Wound Therapy devices
• Supporting a rental, sales, and owned business model by entering various order types received via phone, and electronic formats to fulfil orders and ensuring our patients receive the therapy required to heal lives in a timely manner.
• Providing direct customer service and technical expertise to assist patients in troubleshooting products, assisting with product information, and other customer-centric solutions as needed
• Investigate customer complaints (e.g. backdating, missing shipments) and respond before escalating to management.
• Collaborating with other departments within the organization to ensure commitments to customers are fulfilled and that customer expectations are met
• Providing effective communication to internal and external customers through the use of email, fax, and phone.
• This role requires weekend, but no evening shifts and boasts flexible start and end times between 8am-6pm EST.

Your skills and expertise:

• Possess a High School Diploma/GED or higher (completed and verified prior to start) from an accredited institution
• Minimum of (5) five years of experience in customer service in a private, public, government or military environment
• Proficient use of Microsoft Office products
• Strong desire to provide top level customer support
• Demonstrated problem solving skills and ability to communicate effectively both verbally and in writing
• Adherence to work schedule commitments and ability to work with minimal supervision and support schedule adjustments related to call volumes and staffing changes
• Ability to speak English/French
• ORACLE experience

Work location: Hybrid-Mississauga, Ontario, Canada (You will be required to be at the office no less than once a week and as expected during trainings and meetings)

Supporting your well-being:

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Solventum Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.