Customer Service Representative - $15.50/hr

Customer Service Representative – Dealer Services Supergroup

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.

The Role

The Dealer Services Supergroup is a specialized call center that partners with top automotive brands and aftermarket shops to deliver exceptional customer experiences. We handle overflow calls, book service appointments, and support dealership service and parts departments helping to keep service bays full, reduce missed opportunities, and strengthen customer loyalty. Our team supports well-known names like AutoNation, Meineke, and luxury brands such as Rolls-Royce and Bentley.

What You'll Do

• Handle inbound and outbound calls for dealerships and aftermarket shops.
• Book service appointments accurately and efficiently.
• Support parts departments by connecting with local repair shops.
• Ensure customer concerns are addressed quickly, professionally, and with empathy.
• Use active listening to confirm and clarify information provided by callers.
• Accurately enter customer and appointment details into system databases.
• Maintain a strong work ethic with a commitment to daily success and team goals.
• Contribute to a customer-focused culture by delivering friendly, professional service.
• Serve as the first point of contact for customers and local repair shops, managing calls to provide solutions and ensure a smooth experience.
• Manage a high call volume with professionalism, attention to detail, and empathy.

What You'll Bring

• Passion for delivering excellent customer service and strengthening customer loyalty.
• Strong verbal and written communication skills.
• Clear, friendly, and courteous phone presence.
• Strong listening skills and attention to detail.
• Proficiency with computers and strong typing/data-entry skills.
• Ability to ask clarifying questions to resolve issues efficiently.
• Calm and professional demeanor under pressure or when interacting with upset customers.
• Flexibility to adapt to changing business needs in a fast-paced environment.
• Team-oriented mindset with the ability to multi-task and prioritize effectively.

Requirements

• Minimum of three years of customer service experience (call center or dealership experience preferred).
• High school diploma or equivalent.
• Ability to work flexible schedules, including evenings, weekends, and holidays.
• Successful completion of a background check and drug screening.

It is impossible to list every requirement for, or responsibility of, any position. Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company's needs may change over time. Therefore, the above job description is not comprehensive or exhaustive. The Company reserves the right to adjust, add to or eliminate any aspect of the above description. The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs.

EQUAL OPPORTUNITY EMPLOYER SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW. THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.