Customer Service Representative With German

Customer Service Representative

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row.

Main responsibilities:

• Receive, enter and manage customer orders from order receipt to shipment of product and any returns;
• Respond to routine customer enquiries concerning orders;
• Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider;
• Maintain communication on a daily basis with customers and take action in order to respond on their needs;
• Support organization in optimization transport and logistic projects;
• Claims receiving from customers;
• Proactive work to solve customers' complaints;
• Giving feedback to customers regarding the status of complaints;

Requirements:

• Some professional experience in customer service or administration area, candidates after internships within logistic area are also very welcomed;
• German skills and very good English language skills;
• Strong communication and interpersonal skills, as well as ability to work in a multicultural environment;
• Customer and service-oriented attitude (both internally and externally);
• High level of analytical skills & ability to work under pressure;
• Team player with creativity, engagement high level of multitasking skills;
• Knowledge of Microsoft Word, Excel and Outlook, SAP (will be an advantage)

Benefits:

• Hybrid working schedule - office in Warsaw (Poland) has earned WELL Platinum Certification from the International WELL Building Institute;
• Foreign languages lessons in the Office;
• Private medical care by Lux-MED;
• Life insurance and Travel insurance;
• Employee retirement plan (PPE) after trial period;
• Sports card (Multisport) - partially employer-funded;
• Employee Assistance Program for Employees and Families;
• Company Social Fund (occasional perks like vouchers or holiday co-financing)