Customer Service Representative

Customer Service Representative

At Diversey - a Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals across healthcare, food & beverage, hospitality, and more. Now part of Solenis, we continue to lead global markets with sustainable, science-driven products. We're proud to be recognized as a 2025 Best Managed Company for the five-year running—reflecting our dedication to excellence, innovation, and market leadership.

As a Customer Service Representative, you will play a critical role in driving customer satisfaction by managing end-to-end order processing, delivering timely and high-quality customer support, coordinating with key internal stakeholders, and continuously improving service processes. You will also support the commercial team at both local and regional levels.

Some of the things you'll do:

• Serve as the primary point of contact for customers via telephone, email, internal systems, and digital channels (e.g., website chatbot) in both inbound and outbound service environments, ensuring professional, timely, and solution-oriented communication aligned with service and quality standards.
• Process customer orders, billing, accounts, and service-related applications, including service activation, maintenance, and termination, using SAP (e.g., SAP SD, MM modules).
• Monitor order status and delivery progress, proactively identifying and resolving issues related to order discrepancies, billing errors, or service interruptions.
• Troubleshoot and resolve customer complaints effectively, providing appropriate solutions while minimizing operational and commercial impact.
• Coordinate closely with Sales, Logistics, Warehouse, Finance, and other relevant stakeholders to ensure accurate and timely order fulfillment and service delivery.
• Proactively identify potential service or operational issues, develop alternative solutions, and propose recommendations to the Customer Service Manager to mitigate risks and improve efficiency.
• Support team capability and performance by providing guidance, knowledge sharing, and best practices, while preparing and maintaining knowledge-based documentation, process guidelines, FAQs, and operational reports for reference and audit purposes.
• Ensure daily operations and service practices comply with company policies, procedures, and established guidelines.
• Perform other duties as assigned by the line manager.

What you'll bring to us:

• Bachelor's degree in any field
• Good command of English, both written and spoken
• 2–3 years of experience in Customer Service, Order Management, or Sales Support
• Experience with SAP is an advantage
• Strong communication and problem-solving skills
• Ability to work effectively under pressure and manage multiple priorities
• Good computer skills, particularly MS Excel, Outlook, and SAP

What we offer:

• Competitive health + wellness benefit plan
• Continuous professional development with many opportunities for growth
• Access to a wide variety of internal and external training courses on our learning system

We understand that candidates will not meet every single desired job requirement. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you. At Diversey - a Solenis Company, we understand that our greatest asset is our people. That is why we offer competitive compensation, and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, consider joining our team.