Service Customer Success Senior Manager, Europe

Life. Unlimited.

At Smith+Nephew we design and manufacture technology that takes the limits off living.

Are you ready to lead a high-performing regional team and make a real impact on customer success? This is your opportunity to join a global leader in medical technology, where your expertise will help us deliver exceptional service experiences for our customers across EMEA.

What Will You Be Doing?

You'll be at the heart of our customer success strategy, leading a regional team to ensure outstanding service delivery for our customers. From managing complex, high-volume operations to driving continuous improvement, you'll work closely with cross-functional teams and leverage tools like SAP and Salesforce to optimize processes. Your leadership will empower your team to exceed expectations and strengthen relationships with our customers in the medical devices industry.

What Will You Need To Be Successful?

Success in this role means being a strategic leader who thrives in a fast-paced, dynamic environment. You'll bring:

• Proven experience managing regional teams and driving performance
• Strong background in customer service for services, ideally within the medical devices industry
• Expertise in SAP and ideally Salesforce
• Fluency in English, with an additional European language as a plus

Inclusion and Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging, Learn more about our Employee Inclusion Groups on our website.

Your Future: Generous annual bonus and pension schemes, Save As You Earn share options.

Work/Life Balance: Flexible vacation and time off, paid holidays and paid volunteering hours, so we can give back to our communities!

Your Wellbeing: Private health and dental plans, healthcare cash plans, income protection, life assurance and much more.

Flexibility: Hybrid working model (for most professional roles).

Training: Hands-on, team-customized, mentorship.

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