Customer Service Technical Associate

Customer Service Technical Associate

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

Customer Service Technical Associate is responsible for providing technical support for the Laboratory customer service Call center to facilitate Network Laboratory customers with accurate information for required collection, processing, resulting and service recovery of laboratory specimens.

Job Duties And Responsibilities:

• Assists laboratory operation's team in communicating with clients to resolve questions, obtain missing information, and update status of testing. Working knowledge of specimen registration and processing, accurately enters laboratory orders, specimen information and results in information systems.
• Makes outbound calls to complete laboratory service goals.
• Answers inbound calls and uses knowledge of general laboratory operations to problem solve calls. Directs questions to the appropriate personnel or department.
• Researches reference laboratory test specimen requirements and communicates with registration and phlebotomy staff, patients and physicians to complete testing.
• Assists in developing educational tools for Customer Service Associates orientation and training, and outreach client specimen collection.
• Participates in maintaining customer service relationships with SLUHN customers with the outreach team, hospital campus staff, Patient Access and couriers.
• Follows hospital and laboratory policies and procedures as written.

Physical And Sensory Requirements:

Education:

MT(ASCP) or MLS(ASCP).

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!

St. Luke's University Health Network is an Equal Opportunity Employer.