Avionics Technical Sales And Customer Service Representative

Skyservice Business Aviation

Skyservice is a North American leader in business aviation. Built on the key principles of safety and service excellence, we provide a full service experience from Aircraft Management, Aircraft Charter, Maintenance and Aircraft sales from our Fixed Base Operations that span Canada and the western United States. People and values are the inseparable assets that drive our dedication to Quality, Safety, Respect, Commitment and Efficiency. These are the core values that guide us every day and help build our reputation as leaders in aviation services. Skyservice is a team dedicated to supporting and developing our employees. If you want to grow your career and broaden your experience, then Skyservice is the right team for you.

Here at Skyservice we are continuing to grow and provide high level service to our clients, expanding our footprint and name throughout the Americas. You will bring an innovative mindset, strong attention to detail and fast-paced way of working to a team that works together to exceed the expectations of our customers. We focus on excellence and are committed to support and develop our teams!

Summary Of Responsibilities:

• Provide guidance and advice on the implementation of selling strategies;
• Develop competitive strategies that demonstrate Avionics products added value to customer processes;
• Receive customer requirements from Sales and acts as a maintenance subject matter expert;
• Gather accurate and complete information needed to complete estimates in accordance with the approved internal/external maintenance programs, company policy, procedure and regulatory requirements;
• Ensure the SLA targets are met;
• Review final estimates with Sales team – closes information gaps as necessary;
• Work through the Maintenance Planning process to convert the estimate into a Work Package or Work Order for execution, following the contract approval;
• May participate in account reviews and planning relative to increasing revenue stream within current accounts;
• Track time spent in Sales Support activities and update accordingly;
• Develop/find new avionic systems and strategy to increase sales;
• Manage Supplemental Type Certificate sale – technical update if required from TCCA.;
• Attend avionic trade show and dealer advisory boards, when required.

Qualifications And Skills Required:

• Post-secondary degree or diploma in Aviation or related field;
• A minimum of 10 years of aviation experience;
• Solid knowledge of maintenance planning and forecasting as demonstrated through 4 years of hands-on experience as well as a good working knowledge of aircraft maintenance programs, maintenance manuals and service bulletins;
• AME E license is required;
• High proficiency with Microsoft Office products including the ability to efficiently use MS Excel for sorting and presenting data;
• Ability to work under pressure and possess excellent organizational skills and the ability to manage multiple priorities;
• Very detail-oriented with a focus on process improvement;
• Ability to review own work for accuracy and thoroughness;
• Ability to excel in a team environment and work well with others;
• Strong communication skills.

Our perks and benefits include but are not limited to:

• Relocation allowance
• Competitive group health benefits coverage for you and your eligible dependants, including health, vision and dental plan
• Employee assistant program
• Group retirement savings plan with company matching contribution
• Paid time off including sick days and personal days
• Employee Referral Program
• Continuing Education Program
• Service Awards

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.