Client Services Officer - Remote Eligible

Account Management

Salary Range: Php 20,000 - 23,000

Assist in establishing and nurturing relationships with clients, both new and existing.

Support Relationship Managers in managing meeting schedules with clients and internal team members.

Apply a consultative approach, understanding client needs and offering appropriate solutions.

Assist in maintaining communication with clients to address their needs effectively.

Collaborate with team members to cultivate relationships and generate referrals.

Serve as a secondary liaison between clients and internal teams.

Contribute to regular client satisfaction surveys and feedback sessions.

Administrative Support

Provide administrative assistance to Relationship Managers and Project Managers.

Assist the Project Managers in organizing and maintaining client files in Google Drive.

Ensure proper permissions on files and manage various documents including client assets, briefs, contracts, and administrative files.

Support in contract negotiations and documentation under the guidance of senior team members.

Assist in preparing and managing documentation, including contract documents, cost estimates, and statements of work.

Project Coordination

Support Project Managers in managing teams and resources to meet project deadlines.

Create and maintain comprehensive project briefs for documentation.

Assist in managing project timelines and deliverables under the guidance of senior team members.

Utilize project management tools such as ClickUp and Instagantt for task management and client visibility.

Collaborate with internal teams to identify opportunities for process improvement and efficiency.

Financial Tracking

Serve as the primary liaison between the Finance and Accounting teams of the client and Skyrocket, ensuring clear and consistent communication.

Aid in tracking client payments and creating invoices for services rendered.

Monitor payment schedules and notify stakeholders of upcoming due dates.

Assist in preparing basic cost estimates and proposals for clients.

Pitches and Presentations

Organize and participate in pitches and meetings with clients.

Contribute ideas during strategy and creative ideation sessions under supervision.

Industry Knowledge

Stay informed about market developments and opportunities in advertising, digital, creative, technology, marketing, and consulting industries.

Requirements

Bachelor's degree in Marketing, Business Administration, or a related field.

Strong interpersonal and communication skills.

Detail-oriented with good organizational skills.

Ability to work collaboratively in a team environment.

Proficiency in Google Workspace tools.

Eagerness to learn and grow in a dynamic agency environment.

Passion for delivering exceptional customer experiences.

Familiarity with digital marketing concepts and tools is a plus.