Digital Platform Lead - Customer Service Group

Join Europe's Leading Media And Entertainment Brand

Want to do the best work of your life? With 24 million customers in 7 countries, make your mark at Europe's leading media and entertainment brand. A workplace where you can proudly be yourself; our people make Sky a truly exciting and inclusive place to work.

Role Overview

We're looking for a proactive and collaborative individual to take day-to-day ownership of our digital hub for Customer Service colleagues, ensuring the platform continues to evolve, scale and deliver a high-quality experience for all CSG colleagues. Sitting within CSG Creative, you'll help shape the platform roadmap, uphold design and UX standards, and streamline how teams across CSG engage with CSG Home.

CSG Home is our central digital hub for Customer Service Group colleagues — a single, simplified destination that brings together learning, communications, incentives, tools and day-to-day operational support. Built and owned by our creative team, CSG Home streamlines how colleagues find information, stay informed and engage with the latest updates, while offering a personalised and intuitive experience powered by Webflow.

What You'll Do

1. Take overall accountability for the strategic plan for CSG Home and the underpinning delivery plan, including prioritisation, long term vision and ensuring the platform continues to evolve in line with business needs.
2. Coordinate the CSG Home governance process, helping streamline decision-making, clarify ownership and maintain accurate documentation.
3. Support the development and delivery of the CSG Home roadmap, ensuring updates and new Homes (e.g., Sales Hub, Home & Support, Home & Knowledge) land effectively.
4. Act as the day-to-day owner for the platform, ensuring published content meets Creative Studio's UX, design and accessibility standards.
5. Work closely with teams to gather requirements, align on priorities and manage platform activity.
6. Collaborate strongly across C&CE, feeding into wider plans and supporting hub owners to optimise their Homes and embed Creative led best practice.
7. Maintain and improve standard operating processes for Webflow publishing, templates, component usage and content workflows.
8. Lead the strategic direction for Webflow — monitoring emerging innovations, exploring new capabilities, identifying opportunities to enhance performance, and shaping future business cases. This includes defining the long-term vision for an interconnected Homes ecosystem.
9. Champion consistency across all Homes, helping stakeholders understand and apply Creative-led patterns and standards.
10. Track performance insights and colleague feedback, using this data to recommend enhancements to the user experience or ways of working.
11. Support the team in coordinating governance forums, building packs and sharing updates with senior stakeholders.

What You'll Bring

• Experience managing digital content, platforms or online tools in a multi-stakeholder environment.
• Working knowledge of CMS or low/no-code platforms (Webflow experience beneficial but not essential).
• Strong organisational skills, able to manage multiple requests and maintain momentum across workstreams.
• Good understanding of UX or design principles and the ability to apply standards consistently.
• Confidence working with stakeholders at all levels, with clear and effective communication skills.
• Ability to take ownership, bring structure to ambiguous areas and proactively identify improvements.
• Comfortable working with data, feedback and insights to inform recommendations.

The Rewards

There's a reason people can't stop talking about #LifeAtSky. Our great range of rewards really are something special, here are just a few:

• Sky Q, for the TV you love all in one place
• A generous pension package
• Private healthcare
• Discounted mobile and broadband

Where You'll Work

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.

The hybrid working expectations for this role are 3 days in the Osterley head office per week. This role is a 12 month fixed term contract, 37.5hrs per week.

Inclusion

Recognised as an 'Inclusive Top 50 Employer' and a 'Times Top 50 Employer for Women', we're working hard to ensure we're a truly inclusive place to work. This means we don't just look at your CV. We're more focused on who you are and the potential you'll bring to Sky. We also know that everyone has a life outside work, and we'll do everything we can to support you during your application. If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

Why Wait?

Apply now to build an amazing career and be part of a brilliant team. We can't wait to hear from you.

To find out more about working with us, search #LifeAtSky on social media. A job you love to talk about.

Just so you know: if your application is successful, we'll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.