Customer Support Agent (emails Only) - Remote Eligible

Skelar

Skelar is a venture builder that creates international IT product companies according to the rules of global venture investments. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets.

Our team is fast & furious support with 50+ professionals who work in a dynamic rhythm and provide great client service, focusing on everyone within the team. We solve "turnkey" any user questions about website work, achieve ambitious goals, and post memes in corporate chats.

What we offer? Realization of our ideas and proposals from the first working day (Customer Success was launched by one of the newcomers in the project); unlimited opportunities for development and growth: internal courses/schools/library, compensation for external education courses and English language courses, switch the position day - the ability to work on another position in the project; care for the physical and mental health of everyone: paid sick leave and 18 days of paid vacation per year; the possibility of salary review immediately after the probationary period and every six months + a bonus for good performance every month: we have an example of a support agent who increased his salary by 20% in the first month of work with a bonus and continues to do so monthly; other perks: corporate account Netflix/Grammarly, discounts on products and services, team building activities, corporate events; a comfortable and reliable office in Kyiv with full equipment for all necessary in case of blackouts: water, food, light, internet, heat, etc.

What do we expect from you? English level from B1; readiness to work in night shifts (~6 per month) from 23:00 to 7:00: we have a 30-minute break and Slack Huddle for team interaction to stay in shape; experience working with customers: by phone, email, chats, and/or live; initiative and organization: we encourage discussing problems and proposing solutions. We are able to take responsibility for achievements/tasks and manage our work time on shift; desire to learn and develop in the IT field: most team leads have grown from Junior positions.

How exactly does the work proceed? We communicate with English-speaking clients about our sites and services; we forward complex requests to other departments. Examples of complex requests: "I want a refund!", "I want to report a technical problem!"; we develop professional skills at trainings and lectures for future career advancement.

In addition to businesses, we develop the Skelar foundation - a charitable fund created by company employees. Within the initiative, we create and fund projects that help overcome the consequences of war and rebuild Ukraine.

Skelar is an environment for self-realization for people who can create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue developing tech businesses, conquering global markets, and working for the victory of Ukraine.