Account Manager

Account Manager

Sirius Staffing is seeking a proactive and detail-oriented Account Manager to serve as the primary on-site representative between our agency, client management, and on-site personnel. This role ensures seamless workforce operations by overseeing contractor engagement, compliance, and performance while driving quality, safety, and retention initiatives. The ideal candidate is a strong communicator and relationship builder who thrives in a fast-paced environment, with proven experience in workforce management, employee engagement, and client-facing account management.

Job Responsibilities & Expectations:

Client & Contractor Liaison

• Serve as the on-site agency representative and liaison with client leadership.
• Conduct regular staff meetings and maintain open communication channels with contractors and client stakeholders.
• Address operational, resource, and personnel issues promptly and professionally.

Employee Management & Engagement

• Oversee onboarding, new hire orientations, and employee separation processes.
• Provide ongoing mentoring, recognition, and support to contractor employees.
• Proactively address performance, attendance, safety, and behavior concerns.
• Develop and execute morale and engagement programs to reduce attrition.

Compliance & Training

• Ensure all contractors complete required safety and compliance training.
• Maintain accurate records of certifications and documentation.
• Support Worker’s Comp cases and administer company policies (e.g., timekeeping, vacation, safety guidelines).

Timekeeping, Payroll & Reporting

• Manage and reconcile contractor timekeeping and billing processes.
• Ensure weekly payroll accuracy and timely timesheet submissions.
• Provide weekly workforce status reports, including hiring activity, separations, and active rosters.
• Deliver Quarterly Business Reviews covering attrition, time-to-fill, pay rate benchmarking, and market trends.

Process & Performance Oversight

• Monitor contractor retention and track quality metrics.
• Recommend and administer pay rates as approved by client management.
• Ensure contractor badge requests and onboarding logistics are handled on time.
• Implement performance review processes and share feedback with employees.

Sirius Staffing is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.