Implementation Consultant - Remote Eligible

Software Implementation Consultant

The Software Implementation Consultant is responsible for the successful implementation and training of Simpro Group suite of products to new and existing clients through consistent and effective training methods. You will optimize the implementation process by following and improving upon implementation procedures, including utilization of our CRM (Salesforce) through the process to ensure communication is documented, engaging with customers to consult and ensure implementations are strategically planned based on customer needs, providing onsite and online training on our Simpro Group suite of products as they align with customer needs, and conducting post-implementations reviews to ensure system optimization and customer satisfaction. This is a fully remote role offering a competitive base salary and a car allowance, designed to support your mobility and work-life balance while enabling you to deliver exceptional service to our clients.

What You'll Do:

• Excellent training delivery skills, with an ability to tailor methods to suit different needs.
• Experience in implementing software systems.
• Understanding of business processes and workflows.
• A professional and consultative approach.
• The ability to prioritize, meet deadlines and deliver rapid outcomes.
• Confidence to adapt and learn new programs, and systems.
• Knowledge of accounting packages such as Sage, Xero, QuickBooks.
• Knowledge of or experience in the trades.

What You'll Bring:

• Proven experience in software implementation, consulting, or customer training
• Experience delivering software training in both onsite and remote settings
• Strong understanding of business process mapping
• Familiarity with CRM tools such as Salesforce
• Excellent interpersonal, communication, and problem-solving skills
• Ability to travel as required for onsite training and implementation support
• Experience in the trades, construction, or field service industry is a strong advantage
• High attention to detail and organizational skills

Core values required of all Simpro, AroFlo, BigChange & ClockShark employees:

While experience in the above areas will be highly considered, it's important to note it will be secondary to the person with the right determination, attitude and compatibility. Our culture and core values are very important to us:

We Are One Team

We Are Customer Centric

We Are Growth Minded

We Are Accountable

We Celebrate Success

Simpro, AroFlo, BigChange & ClockShark are equal opportunity employers with a best-of-class onboarding program and supportive team environments. We embrace and support culture diversity and Equal Employment Opportunity. Aboriginals, Torres Strait Islanders and minority groups are encouraged to apply.

*Please note, no agencies will be accepted in the recruitment of this role.