IT Support Analyst

IT Support Analyst

Hastings Deering (PNG) Limited is one of the largest Caterpillar dealer networks in the world. We sell, service and support the complete range of Caterpillar machinery used in the mining, construction, agricultural, materials handling and government sectors. Over the last 75 years, we have built a reputation for hiring and developing the industry's best and delivering an exemplary level of service to our customers and colleagues.

We currently have an excellent opportunity for an IT Support Analyst to join our Operational Department team based in Lae.

This role primarily exists to deliver quality Business Centre (help desk) service on a daily basis for all Hastings Deering users in conjunction with other IT functions.

Reporting to the Business Centre Manager, your competencies and experience will include:

• Ensure safety goals are achieved through personal commitment, no harm to self or others and participation in safety initiatives.
• Ensure investigations for incidents are proactively managed and resolutions are achieved within designated timeframes
• Ensure performance is monitored, communicated to the team and improvement opportunities identified and pursued
• Ensure customer expectations are mutually agreed through engagement with managers and team
• Responsible to incident calls and emails from users on desktop related issues
• Provide remote troubleshooting support on desktop issues within reasonable time
• Escalate unresolved cases to relevant onsite support team
• Document all reported incidents

You will bring the following skills and experience to the role:

Essential

• Diploma in Computer Science or Information Technology
• Previous experience in a similar role or equivalent.
• Excellent computer knowledge, working with Microsoft Office 365, Microsoft Dynamics AX, Windows XP, Virtual Private Network (VPN), Internet Explorer and Network Connectivity

To express interest in this challenging and rewarding role, submit your application including current updated CV, copies of certificates, references, police clearance certificate and apply via Workday Career page.

Enquiries: Please call our HR Team on (675) 300 8300

Only shortlisted candidates will be contacted.

Applications close Thursday 11th June 2026.