Customer Service Advisor

Customer Service Advisor

Vantage Automotive Limited, a proud member of Sime Motors Singapore, is the official distributor for BYD and Denza. We're not just about cars—we're about people, innovation, and service excellence. Our Quick Lane Service Centre delivers fast, reliable roadside assistance and aftersales care, backed by a team that puts customers first.

As part of Sime Group, ranked No. 25 in the Fortune Southeast Asia 500, we're connected to a powerful network across nine markets in the Asia-Pacific region. With over 13,900 employees, Sime Motors is a leader in automotive assembly, importation, distribution, retail, and after-sales services.

What You'll Be Doing

As a Customer Service Advisor, you will be the key point of contact for customers, ensuring a smooth, efficient, and professional service experience from vehicle intake through completion, while supporting aftersales performance and revenue growth.

• Attend to customers professionally and promptly, minimizing waiting time and ensuring a positive service experience.
• Liaise closely with the Workshop to obtain accurate vehicle diagnoses and provide professional advice on repairs, servicing, or technical assistance.
• Coordinate with internal teams and relevant parties to ensure repairs and servicing meet customer needs and manufacturer guidelines.
• Keep customers regularly updated on service progress and follow up accordingly.
• Support the daily operations of the service reception.
• Track backordered parts and follow up with customers to schedule installation appointments promptly.
• Manage customer expectations and feedback, ensuring complaints are addressed with urgency to keep complaint ratios low.
• Achieve BYD aftersales targets set by the principal and Vantage.
• Actively promote and upsell aftersales parts, accessories, service packages, and extended warranties to increase aftersales revenue.
• Monitor, track, and close outstanding and WIP repair orders, purchase orders, and aftersales documentation within required timelines.
• Maintain the cleanliness and tidiness of the work area at all times.
• Perform any ad hoc duties as assigned by the Service Manager.

Who We're Looking For

• Minimum Diploma in Mechanical Engineering or equivalent.
• Valid Class 3 Driving Licence.
• At least 3 years of experience in customer service, preferably within the automotive industry.
• Strong customer-oriented mindset with a positive, "can-do" attitude.
• Proactive, independent, and able to manage multiple tasks effectively.
• Good communication and interpersonal skills, with the ability to manage customer expectations professionally.
• Results-driven with a willingness to support both service quality and revenue targets.

Why Join Us at Sime Motors?

• Be part of a trusted brand with a regional footprint.
• Work with cutting-edge automotive technology.
• Grow your career in a supportive, performance-driven culture.
• Enjoy structured training, career progression, and employee benefits.