Sales Coordinator - Hotel Del Coronado, Curio Collection By Hilton

Sales Coordinator

The iconic Hotel del Coronado is looking for a Sales Coordinator to join the Sales and Events team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms to include cottages and villas, 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.

As a Sales Coordinator your duties are to provide assistance and support to Directors, Sales Managers and Office Manager in coordinating and disbursing information relating to sales and service.

Classification: Full-Time

Shift: Business Hours, Monday through Friday. Occasional weekends, and holidays when applicable

Pay Rate: The pay range for this role is $24 to $26 per hour and is based on applicable and specialized experience and location.

What will it be like to work for this Hilton Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative, forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared for, valued and respected. From inaugural balls and international award galas to business events and personal moments, Hilton is where the world makes history, closes the deal, toasts special occasions and gets away from it all.

Hilton Hotels & Resorts is one of Hilton's market-leading brands. For more information visit www.hilton.com. If you understand the importance of upholding a brand's reputation and what it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts.

What will I be doing?

• Responsible for initiating the preparation of proposals and/or contracts, using Delphi, Microsoft Word and Excel. Examples include revenue calculation sheets, correspondence, internal forms, schedule of events, histories
• Copying and distribution of internal/external letters, forms, bookings, contracts, resumes, schedules and mail
• Answer telephone and assist internal and external guests with requests. Email correspondence directed by managers as needed.
• Provide back-up assistance to Lead Coordinator, assist with Meeting Broker, Cvent, Simpleview, Starcite and other lead sources
• Assist Site Experience Coordinator with VIP Room Reservations, Amenity requests, Transportation requests, Dining Reservations, Spa Reservations, Recreation Reservations etc. In addition, industry courtesy rates and reservations as requested by managers.
• Assist the Sales Managers upon request to conduct site inspections with potential customers, visiting guest rooms, meeting space and banquet facilities, as well as other hotel facilities.
• Prepare and process purchase orders and check requests.

PRIMARY RESPONSIBILITIES:

VIP TRAVEL AGENCY AND WHOLESALE BOOKINGS

• Coordinates Daily VIP Arrival Report and identifies VIP arrivals
• Generates and delivers personalized welcome letters for each VIP guest
• Maintains Voucher and Guest Arrival Logs
• Generates and delivers individualized welcome amenity requests to Room Service
• Works with Reservations and Front Desk to ensure VIP status properly displayed
• Able to work with travel agents to provide detailed and focused quotes for arriving guests

BUSINESS TRAVEL

• Assists in the solicitation and maintenance of BT Accounts.
• Assists in partnering with local BT accounts. Maintains rates and contract solicitation status.

FAMS AND SITE INSPECTIONS

• Assists in the development of fam/ site programs including finalizing details with Site Coordinator
• Prepares site inspection forms for VIP clients for day and overnight stays

TRADE SHOWS AND TRAVEL

• Assists in maintaining presentation and trade show materials in an up-to-date format
• Assists in the shipment of documents related to travel industry road trips and trade shows

WHOLESALE

• Assists in the processing of yearly wholesale contracts to all partners
• Works with Wholesale partners to ensure websites are updated
• Sends out Wholesale rate adjustments

MISCELLANEOUS

• Gift Cards - Processes gift cards for travel industry promotional events
• Maintains ongoing Travel Agent database and sends email updates after sales calls
• Maintains GA log
• Conducts individual site inspection property tours for travel agents and wholesalers as needed
• Assists in the development of relationships with accounts that are not part of a preferred consortium but have sales potential or a special niche (Entertainment and Sports)
• Maintains wholesale contract folders and keeps up to date records with contract activity log

SECONDARY RESPONSIBILITIES/ADDITIONAL FUNCTIONS-TASKS:

• Able to multi – task and prioritize varied responsibilities coming from different channels
• Strong attention to detail needed
• Assists Director of Travel Industry Sales in planning travel industry sales call itineraries
• Corresponds and follows up with travel agents and wholesalers on a regular basis
• Assists with development of packages and promotions targeted to travel agents and wholesalers
• Keeps up to date on local and national travel trends and is able to adapt to marketplace changes
• Other Sales duties as required

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.