Account Executive Hilton Direct Madrid

Account Executive

Hilton Direct Madrid is looking for an Account Executive to manage the meeting inquiries of a portfolio of clients selling Hilton Worldwide properties and destinations, working under the direction and guidance of the Manager, Hilton Direct. The primary role of this position is to deliver an industry leading service to your customers with a focus on developing relationships and increasing conversion.

The Account Executive will manage meeting inquiries of an assigned portfolio of clients supported by our HWS &ASO EMEA Offices focusing on the pharmaceutical segment, increasing business and productivity from them, with support and direction from the Senior Account Executive as well as the Manager, Hilton Direct, in line with the overall Hilton Direct strategy.

• Develop strong relationships and partnerships with key accounts; enhance client awareness of key regions and hotels

• Identify and qualify meeting needs of clients, presenting suitable solutions and proposals; converting business opportunities into business transactions

• Act as communicator between accounts and hotels, share brand knowledge with clients and client knowledge with hotels

• Document development of business opportunities within relevant systems and reports them accordingly

• To present the Hilton Worldwide hotels in a professional manner towards negotiating partners in line with Hilton's Values

• To reach agreed goals and to deliver incremental revenue for all Hilton Worldwide hotels

• Assesses actual performance compared to targets, with opportunity to use your selling skills to upsell and increase conversion

• Enforces policies and procedures to improve overall operations and effectiveness.

• Ensure proposals and contracts presented and negotiated with customers are checked / validated

• Support accurate communication of sales promotions and information to relevant people

• Coordinate any required administrative work in terms of reporting of figures

• Participate in industry events and represent Hilton Worldwide at trade fairs and workshops, agreed by the line manager

• Update manuals and other department related documents; support training for new team members

• Adheres to measurements of ROI to ensure overall effectiveness

• Comply with all policies, systems and procedures as laid down by Manager Hilton Direct

Direct Reports: None

What are we looking for? Specific job Knowledge, Skill & Ability

• Effective collaborative skills to build positive relationships with internal and external stakeholders

• To be sales driven, motivated to achieve targets

• Ability to communicate at all levels

• Selling Skills with ability to prioritize and work at pace

• Strong administrative and organizational focus to work in a highly structured way

• Persuading and influencing skills

• High level of verbal and written communication skills

• Willingness to develop and take responsibilities while working within a team but also self-dependent

• Good knowledge of market segments

• Understanding of competition and marketing strategies

• Able to manage conflict

• Good in interpreting and analyzing data

• Proficient in Microsoft Office applications

• Usage and knowledge of other Sales Systems, e.g. Salesforce

• Understanding of sales process; tools, measurements and systems

Required Skills

• Previous experience in a sales environment

• Hotel sales experience either in a Groups, Conference & Events team or as a Sales Executive is favorable but not required

• Fluent in English, Spanish

• Proficient in any other widely used languages in Europe is ideal but not required

Preferred Qualifications

• Education: BA/BS/ bachelor's degree